Installation Manual
Quidway S5000 Series Ethernet Switches
Chapter 6 Maintenance and Troubleshooting
Huawei Technologies Proprietary
6-1
Chapter 6 Maintenance and Troubleshooting
6.1 Dealing with Load Failure
If loading fails, the original version will remain in the system.
In this case, check that the physical ports are correctly and well connected. If they are
not, reconnect them correctly and restart loading procedures.
If there are no problems with the physical connections, please carefully check
information about the loading procedures for input errors on the HyperTerminal.
1) When using XModem, check that you have reset the baud rate of the
HyperTerminal to 9600bps after loading the software with a baud rate other than
9600 bps;
2) When using TFTP, check that you have provided:
z
Correct server and switch IP addresses;
z
Correct name of the software to be loaded;
z
Correct path for TFTP Server to operate on program files.
3) When using FTP, check that you have provided:
z
Correct server and switch IP addresses;
z
Correct name of the software to be loaded;
z
Correct username and password.
If loading fails when there are neither physical connection problems nor input errors,
please contact the local agents of Huawei Technologies Co., Ltd. for help.
6.2 Treatment of Password Loss
If the BOOTROM password or user password of the switch is lost, please contact the
local agent.
6.3 Power System Failure
You can check whether the power system of the switch fails by viewing the power
indicator (POWER) on the front panel. If it is in normal operation, the power indicator
(POWER) should stay on. Otherwise, please check whether
z
The switch power cord is correctly connected.
z
The power input to the switch matches the requirement as labeled on the switch.
6.4 System Configuration Failure
After the switch is powered on and the system becomes normal, the booting
information will be displayed on the configuration terminal. If the configuration system
