Quietside QVM9 Series, Manual

FIRST YEAR

Limited Warranty for Condensing Gas Water Heater 

(All Residential Commercial Water Heater)

(Includes Space Heating Domestic Water ‘Combo’ Heating Applications)

Quietside Corporation warrants that its combo water heater are free from 

defects in materials and workmanship for one year from the date of 

installation. If any parts are found to be defective in manufacture, 

Quietside Corporation will provide replacement of such defective parts. 

SECOND THROUGH THE TENTH YEAR 

Limited Warranty for Primary Heat Exchangers 

(Residential Water Heater Only) 

(Space Heating Applications Only)

Quietside Corporation warrants that the copper tube (primary) heat 

exchanger of its residential condensing gas model water heater is free 

from defects in material and workmanship from the date of installation 

for the second through the tenth year to the original purchaser only. If 

during such time period, any part of the copper tube heat exchanger is 

found to be defective, Quietside Corporation will provide replacement for 

the original heat exchanger. 

ELEVENTH YEAR AND BEYOND 

Limited Warranty for Primary Heat Exchangers

(Residential Water Heater Only) 

(Space Heating Applications Only)

Quietside Corporation warrants, to the original purchaser only, that the 

copper tube (primary) heat exchanger of its residential condensing gas 

model water heater is free from defects in material and workmanship for 

the eleventh year and beyond from the date of installation. If during such 

time period, any portion of the copper water tubing is found to be 

defective, Quietside Corporation will provide replacement for the original 

copper tube heat exchanger upon the payment of a proportionate charge 

based on the time the water heater has been in service. The proportionate 

charge will be equal to the appropriate percentage of the list price of such 

copper tube heat exchanger at the time the warranty claim is made, and 

will be determined as follows :   

11

th

 Year – 10%,     12

th

 Year – 15%,      13

th

 Year – 18% 

14

4h

Year – 20%,     15

th

 Year – 25%,      16

th

 Year – 30% 

17

th

 Year – 35%,      18

th

 Year – 40%,      19

th

 Year – 45% 

20

th

 Year – 50%,     21

th

 Year – 55%,      22

th

 Year – 60% 

23

th

 Year – 65%,     24

th

 Year – 70%, 

25

th

 Year and beyond – 75% 

＊NOTE : 

If  the  heat  exchanger  model  involved  is  no  longer 

available due to product obsolescence or redesign, the value 
used  to  establish  the  retail  price  will  be  the  publish  price  as 
shown  in  the  Quietside  repair  parts  booklet  where  the  heat 
exchanger last appeared or the current retail price of the then 
nearest equivalent heat exchanger. 

SPECIAL FIVE YEAR WARRANTY 

Limited Warranty for Flat Plate Heat Exchangers

(Domestic Hot Water Heat Exchangers – Residential Use Only)

Quietside Corporation warrants that the stainless steel, flat plate heat 

exchanger (used for the production of domestic hot water ) is free from 

defects in material and workmanship for five years from the date of 

installation. Any coagulation or blockage of the normal water flow 

through the heat exchanger, due to trapped sediment, heavy calcification, 

lime deposits minerals and or other waterborne buildup in the plate heat 

exchanger, or corrosion due to chemical anti-freeze additive is not 

considered 

defects in workmanship

 and therefore any malfunction or 

damage to other parts or components  resulting from these buildups in 

the plate heat exchanger is not covered under the terms of this warranty.

This Warranty Does Not Cover :

1.  Installations by other than qualified heating contractors. 

2.  Installations of equipment for other purposes than those intended by 

the instructions supplied with this equipment. 

3.  Installations of equipment for purposes other than residential space 

heating and domestic hot water production. 

4.  Any product which is improperly installed or moved from its original 

place of installation. 

5. Any product, which has been repaired or replaced with other than 

Quietside factory parts. 

6.  Any product modified in any way, misused or damaged or which as 

been used contrary to warrantor’s written instructions. 

7.  Any damage resulting from use of anti-freeze solutions added to the 

heating water or combustion air drawn from interior spaces. 

8.  Any damage to the product caused by failure to maintain the unit properly, 

improper voltage, improper gas pressure, improper water pressure, flood, 

fire, lightning, or Acts of God. 

9.   Nicks, scratches or discoloration of decorative finishes. 

10. Installation, plumbing , gas piping and wiring not integral to the 

product. 

11.  This warranty does not covered and expenses related to the removal 

or re-installation process. The homeowner will be responsible for the 

cost of removing and re-installing the alleged defective part or its 

replacement and all labor and material connected therewith, and 

transportation to and from Quietside Corporation. 

12.  The warranty cannot be considered as a guarantee of workmanship 

of an installer connected with the installation of the condensing water 

heater, or as imposing a liability of any nature for unsatisfactory 

performance as a result of faulty workmanship in the installation, 

which liability is expressly disclaimed. 

Exclusion of Incidental and Consequential Damages

Quietside Corporation will not pay in contract or in tort, consequential or 

incidental damages under this warranty, both of which are specifically excluded. 

This means we shall not be responsible for any loss, expense or damage caused 

by any defect in the Water Heater, other than the water heater itself. 

The maximum liability of Quietside Corporation in connection with this limited 

warranty shall not in any case exceed price of the part claimed to be defective, or 

price of the water heater if the entire water heater is claimed to be defective. 

“Incidental” damages include expenses of inspection, obtaining substitute 

goods, transportation, etc. 

“Consequential” damages include injury to persons or property resulting 

from a breach of warranty. 

Owner’s Responsibilities

This Warranty is issued to the original purchaser only. This product must 

be used and cared for in accordance with the instruction manual. You are 

responsible for required periodic maintenance or service such as 

lubrication, cleaning the strainer and cleaning the components. See your 

instruction manual for details. You must be able to verify the installation 

date of the product against which you make any warranty claim. The 

original bill of sale, installer’s invoice or other similar document is 

required to verify warranty. If you cannot show evidence of the actual 

date of installation, warranty coverage will be considered to start on the 

date the product is shipped from our distributor. 

The attached warranty card must be filled out completely and returned to 

Quietside Corporation. Failure to do so will prevent or delay our being 

able to contact you (or the person residing at this address) in case of a 

recall or important product safety alert. 

Your warranty information will be held strictly confidential.

QVM 9 SERIES CONDENSING GAS WATER HEATER