Frequently Asked Questions
Q: Why do I feel tingling in the neck after using the electric pulse function?
A: You may feel tingling sensation if your skin is dry or the massager is
not in close contact with the skin. Consider using a wet towel on your
neck before use. Make sure the device is in close contact with your skin.
You should begin with weak electric pulse intensity before moving on to
strong for gradual adaption. Electric pulse massage uses the traditional
Chinese medicine acupuncture method to massage the neck meridian,
not the cervical massage apparatus leakage. If you don’t feel suitable,
you can choose other massage functions.
Q: Why does my skin have a red rash?
A: After using the electric pulse function, you may see rashes on your
skin if it is dry or the massage device was not close to the skin. Use a wet
towel on the neck and ensure close contact between the massager and
the skin. The rash usually disappears on its own after 2 days.
Q: Why does my skin feels hot after using the hot moxibustion function?
A: When using the hot moxibustion function, you should go from low
to a high temperature to prevent skin discomfort caused by high-
temperature moxibustion.
Q: How long does it take the cervical massager battery to charge fully?
A: The cervical vertebra massager is equipped with an environmental-
friendly lithium polymer battery. Its charging time is about 3-2 hours.
Once fully charged, it lasts for about 5 days (30 minutes of usage per
day).
Q: Does the cervical vertebra massager clip the neck?
A: The ergonomic cervical vertebra massager fits different neck sizes
perfectly. It is made of high-grade rubber paint to protect the neck.
Maintain an appropriate posture after wearing it. It is recommended to
use it twice a day for 15 minutes to relax the cervical vertebrae.
