3
Additional information
Troubleshooting
Problem
Suggestion
My calls fade or cut in
and out while I’m using
my handset .
• Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone . It is normal to experience static on
your phone while the microwave is running . Do not install this phone in the same outlet or near
the microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem farther
apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will get better reception not installed in a low
area .
• If the other phones in your home are having the issue, the problem is in your wiring or local service .
Contact your local telephone company (charges may apply) .
The charge light is off .
• Clean the handset and base charging contact each month using a pencil eraser or cloth .
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in . Allow
up to one minute for the handset and base to reset .
• Your phone might be malfunctioning . Please refer to the
Warranty
(see page 45) section of this
user’s manual for further instruction .
