2014-09-30
Page 30 of 34
R-Biopharm AG
Service information
If the problem persists after the corrective actions are taken, contact your local RIDA
®
CUBE SCAN
Instrument dealer for technical assistance.
Before asking for assistance, please have the following information ready:
•
the serial number of your RIDA
®
CUBE SCAN Instrument
•
the test type
•
the test lot number
•
the control lot number
•
the control results obtained so far
•
a description of the problem, including any of the RIDA
®
CUBE SCAN error messages