Page 26
An engine indicator lamp lights
up - After the installation of the
RaceChip, an engine indicator lamp
lights up (fail-safe/fault signal)
Firstly, a lit engine indicator lamp does not necessarily mean that something
is wrong with your engine. This may be a protective measure designed by
the manufacturer. There can be several different causes of an illuminated
fault signal once the engine has been started. However, the RaceChip cannot
independently bring about this type of fault signal. When the engine is started
or at idle speed, the performance boost itself is not active. This type of fault
can be the result of a sensor being disconnected while the control unit is active.
Please consult the information on page 8.
If there is a recurring fault signal, starting and restarting the engine several
times may solve the problem. If the engine indicator lamp lights up after a
period of driving, please contact our Customer Service staff.
No noticeable fuel savings - I do not
notice any fuel savings
Please compare the before-and-after levels of fuel consumption based on
the vehicle’s actual consumption – the on-board computer often displays
incorrect values. It is important that you do not inappropriately adjust your
driving style as a result of the RaceChip performance boost, i.e. by accelerating
more frequently. If the fuel savings provided by the RaceChip in its as-delivered
condition are not satisfactory, please contact our Customer Service staff for a
fine-tuning adjustment.
Other problems connecting to the
RaceChip app
If problems occur in connecting with the RaceChip app, for example, the
system crashes, the app does not start, or any other problem, please contact
our Customer Service staff.
With your help we can fix any problems much more efficiently.
Before calling, it is best to have the following information ready:
•
Your invoice number
•
Which smartphone do you use? (iPhone 6, Samsung Galaxy S5 etc.)
•
It is best if you can let us know which version of your operating
system is installed (e.g. iOS 8.4.1 or Android 5.02)
•
What is the error? The more precise your description of the error, the
better we can target the problem and the more efficiently we can help
you.
Does the RaceChip app have to be
permanently active?
No. The last chosen setting is automatically saved.
You only need to select your preferred setting and then the app can then be
closed.
