910198 – Tie Tamper
Phone: (262) 637-9681
11.2019 Rev 1.1
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Section 5: Service Support
Telephone and web-based technical support is available for current production models through our
Technical Service Department. Service Manuals and limited technical support may be available for
models that are no longer in production.
Telephone and E-mail Technical Support
Telephone and E-mail technical support is available on normal U.S. business days from 8:00 AM to 5:00
PM U.S. Central Time Zone (GMT +6 (+5 Daylight Savings Time)). Contact us at:
Phone: (262) 637-9681
E-mail: techserv@racinerailroad.com
Non-Warranty Technical or Field Service Support
Depending upon the circumstances and availability of technical service personnel, we may provide
technical assistance and/or field service support,
at the customer's expense
, to assist in the correction of
non-warranty related problems. Contact our Technical Service Department to coordinate Non-Warranty
Technical or Field Service Support.
Warranty Technical or Field Service Support
Depending upon the circumstances and availability of technical service personnel, we may provide
technical assistance and/or field service support,
at no charge to the customer
, to assist in the correction
of warranty related problems. Contact our Technical Service Department to coordinate Warranty
Technical or Field Service Support.
Warranty Parts & Service
Warranty parts and service are coordinated through our Technical Service Department.
Warranty Parts Claims
Material claimed to be defective must be returned to our factory for evaluation. Defective materials will be
replaced, or your account will be credited if replacement materials have already been purchased. Please
contact our Technical Service Department at the address provided below if you have any questions or
problems.
Warranty Service Support
Depending upon the circumstances and availability of technical service personnel, we may provide
technical assistance and/or field service support, at no charge to the customer, to assist in the correction
of warranty related problems. Contact our Technical Service Department at the address provided below
to coordinate Warranty Technical or Field Service Support.
