65
EN
...the motor fails to start?
Possible cause:
◆
The mains voltage is not available.
Solution:
◆
Check the power with a meter to ensure that the
supply voltage (230 V) is available and check the
wiring.
◆
Observe especially the information relating to
impermissible connection types.
...the wiring is incorrect?
Possible cause:
◆
The control lines are mixed up.
Solution:
◆
Disconnect the lead from the mains and ex-
change the wires for
L1
and
L1
.
12. What to do if... ?
...the tubular motor stops between the two end
points during normal operation?
Possible cause:
◆
The thermal protection system has triggered.
Solution:
◆
Wait approx. 20 minutes until the motor has
cooled down.
...the tubular motor stops after a short period of
time during the setting and test procedures?
Possible cause:
◆
The adapter
(8)
may have slipped off the magnetic
ring
(14)
on the drive head
(6)
.
Solution:
◆
Check that the adapter
(8)
sits flush with the drive
head
(6)
and is fully inserted into the awning shaft
(11)
.
◆
Slide the adapter
(8)
back so that it is flush with
the drive head
(6)
and then press the tubular mo-
tor into the awning shaft
(11)
so that the adapter
(8)
is inserted fully in the awning shaft, see illustra-
tions
. Re-adjust the end points if necessary,
see page 61.
...the tubular motor stops whilst extending the
awning?
Possible cause:
◆
The motor must push the awning out because
the awning shaft
(11)
is not running smoothly or
is corroded.
Solution:
◆
Check/restore the free movement of the awning
or consult a specialist awning firm.
i
... the tubular motor continues to retract the
awning after the tensioning of the fabric during
the automatic outer end point setting?
Possible cause:
◆
The tubular motor may be over-dimensioned.
Solution:
◆
The outer end point must be set manually in this
case.
... the tubular motor cannot retract the
extended awning again?
Possible cause:
◆
The tubular motor may be under-dimensioned.
Solution:
◆
Use a tubular motor with a more powerful driv-
ing force.
... the fabric has become very loose and blocked
over the extended awning arms during the
manual end point setting?
Solution:
◆
At this point, perform a new top end point set-
ting or a factory reset.
