If any problem with the Wi-Fi module occurs, the product display shows an error code to help you to solve the problem:
Error
Description
Problem resolution
E01
The product cannot connect to the Wi-Fi network.
The password entered to connect to the desired
Wi-Fi network (not the one generated by the
product) is incorrect or the network is no longer
available or has changed its name.
Repeat the registration procedure by connecting to
the Wi-Fi network generated by the product and
wait for the App to show again the networks you
can connect to. Select the desired one and re-enter
the correct password.
E02
No Internet connection.
Restore Internet connection.
E03
Radialight server not reachable.
Server maintenance may be in progress. It usually
doesn’t last longer than a few hours. Wait and
verify the error is no longer shown and the Wi-Fi
icon has stopped blinking.
Wether the problem persists, remove the radiator
from the App, restore the product Wi-Fi of in
Access Point mode and repeat the entire
registration procedure as if the product were new.
If the error comes out after successfully completing
the registration it means that the Wi-Fi signal
received by the radiator is too weak or variable and
it is not possible to reset the connection. In this
case move the radiator to another position or
amplify the Wi-Fi signal.
E04
Failed to register the product on the Radialight
server.
The product is automatically reset in Access Point
mode to be able to repeat the entire registration
procedure from the beginning.
E05
Wi-Fi module disconnected.
Turn off the product with the main switch for 1min
and then turn it on again.
Wether the problem persists, try turning it off for at
least 1 hour to clear the internal temporary memory
and then switch it on again.
E06
Wi-Fi module error.
8. Maintenance
❑
This product does not require any special maintenance.
❑
Clean the product, especially the heating panel, with a dry cloth once every 6 months.
❑
If the product requires repairing, contact an authorised technical service centre.
❑
When replacing the power cable, use a 2x1,00mm
2
or 3x1,00mm
2
H05VV-F HAR type, depending on the version. This
operation, for cables both with and without plugs, must be performed by qualified personnel and never by the end user
in order to avoid damaging the appliance and jeopardising personal safety.
9. Legal notice
Environment and recycling
Please help us to protect the environment by disposing of the packaging in accordance with the national
regulations for waste processing.
Recycling of obsolete appliances
Appliances with this label must not be disposed off with the general waste. They must be
collected separately and disposed off according to local regulations.
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