Radio Shack 43-1246 Owner'S Manual Download

Page: 12 / 16

TROUBLESHOOTING

We do not expect you to have any problems with your AFX-400 Home Fax Switch, but if you do, the following suggestions might
help.

If you still have problems, contact your local RadioShack store.

Problem

Suggestion

The power indicator does not light.

Be sure the AC adapter is properly connected.

The power indicator flashes when the AFX-400 is not
in use.

Check that the line cord between the

TEL

LINE

jack and the

wall jack is properly connected.

No dial tone on a phone connected to the AFX-400.

Be sure all the line cords connecting phone devices to the
AFX-400 are securely connected to the correct jacks.

Connect the phone to a different jack on the AFX-400. If
you still hear no dial tone, try a different phone.

Faxes are not received, or fax calls are not transferred
to the

FAX/MODEM

jack.

Be sure all the line cords connecting phone devices to the
AFX-400 are securely connected to the correct jacks.

The sending fax machine did not send a fax alert tone. Tell
the sender to enter # 9 1 on a touch-tone phone before
sending the fax.

Be sure your fax machine is turned on and set to answer
after fewer rings than your answering machine.

Record four seconds of silence at the beginning of your
answering machine’s outgoing message.

Answering machine does not record calls.

Be sure all the line cords connecting phone devices to the
AFX-400 are securely connected to the correct jacks.

Be sure the answering machine is turned on and set to
answer calls within six rings.

Be sure the outgoing message is between 10 and 15 sec-
onds long.

Modem calls do not connect.

Be sure all the line cords connecting phone devices to the
AFX-400 are securely connected to the correct jacks.

Be sure your modem is set to answer in one ring.

Be sure the caller has correctly entered the transfer code
into the calling modem’s dialing string.

Summary of Contents for 43-1246

Page 1: ...Cat No 43 1246 OWNER S MANUAL Please read before using this equipment AFX 400 Three Device Home Fax Switch ...

Page 2: ...ur ing an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicin ity of the leak 4 Use only the power cord indicated in this manual READ THIS BEFORE INSTALLATION Each device that you connect to the phone line draws power from the phone line We refer to this power draw as the de vice s ringer equivalence number or RE...

Page 3: ...tion 6 Receiving Voice Calls 7 Using an Answering Machine 7 Answering Machine Remote Operation 7 Receiving Faxes 8 Using Transfer Codes 8 Receiving Modem Calls 8 Using Transfer Codes 8 Special Features 9 Using Caller ID 9 Using a Distinctive Ring Service 9 Using Voice Mail 9 Using Your Fax Machine as a Scanner 10 Questions and Answers 11 Troubleshooting 12 Care and Maintenance 13 The FCC Wants You...

Page 4: ...into the FAX MODEM jack Set the fax machine s ring number to its minimum setting typically one ring 3 To connect a modem instead of a fax machine plug the modular cord from its line input jack into the FAX MODEM jack on the back panel of the AFX 400 Set the modem s ring number to its minimum setting typically 1 ring 4 To connect an answering machine plug the modular cord from its line input jack i...

Page 5: ...o not send a fax alert tone your outgoing message should give callers instructions on how to send a fax see Receiving Faxes on Page 8 For example Hello Please leave your name and phone number at the tone If you want to send a fax press 91 on your touch tone phone then press START on your fax machine 3 For the best performance your outgoing message should be 10 15 seconds long with 4 seconds of sil...

Page 6: ... it does not hear one of these signals within four sec onds it routes the call to the PHONE and ANSWERING MACHINE jacks If the call is not answered after six rings the AFX 400 routes it back to the FAX MODEM jack To change the operating mode set switch 1 on the back panel to S for home mode or A for office mode Automatic Ring Reduction When the AFX 400 routes a call to the ANSWERING MACHINE and PH...

Page 7: ...oming calls USING AN ANSWERING MACHINE When your answering machine answers a call the AFX 400 monitors the call for a fax alert tone or transfer code If it hears one of these signals it routes the call to the FAX MODEM jack When your answering machine answers the caller can record a message enter a transfer code or both That way a caller can for example leave a voice message and send a fax on the ...

Page 8: ... the AFX 400 dial 8 1 RECEIVING MODEM CALLS Unlike most fax machines modems do not send an alert tone Modem calls must be routed using transfer codes or a distinc tive ring service see Using a Distinctive Ring Service on Page 9 Using Transfer Codes To have the calling modem automatically send the required transfer code the caller must insert the code in the modem s dialing string immediately follo...

Page 9: ...set with distinctive ring identification turned off and it handles calls as follows Calls to the main number are routed to the ANSWERING MACHINE and PHONE jacks Calls to the second number are routed to the FAX MODEM jack Calls to the third number are not answered When distinctive ring identification is turned on the AFX 400 handles calls differently Calls to the main number are not answered Calls ...

Page 10: ...your fax modem to the PHONE jack 2 Set your fax modem s software to receive a fax and set it to answer after one or two rings 3 Put the document to be scanned into the fax machine 4 Lift the fax machine s telephone handset and enter 8 1 to transfer the call 5 When your fax modem answers press your fax machine s START or SEND button and hang up its phone Your fax modem stores the document as a rece...

Page 11: ...al information I need to know about re ceiving faxes from a fax machine that uses auto dial Yes Auto dialing fax machines must connect with the receiv ing fax machine usually within about 35 seconds Otherwise the transmission ends This means the combined number of rings between the answering machine and your fax machine fax modem should not exceed five rings For safety s sake al ways set your fax ...

Page 12: ... all the line cords connecting phone devices to the AFX 400 are securely connected to the correct jacks The sending fax machine did not send a fax alert tone Tell the sender to enter 9 1 on a touch tone phone before sending the fax Be sure your fax machine is turned on and set to answer after fewer rings than your answering machine Record four seconds of silence at the beginning of your answering ...

Page 13: ...irt which can cause premature wear of parts Handle the AFX 400 gently and carefully Dropping it can damage circuit boards and cases and can cause the AFX 400 to work improperly Wipe the AFX 400 with a damp cloth occasionally to keep it looking new Do not use harsh chemicals cleaning solvents or strong detergents to clean the AFX 400 Modifying or tampering with the AFX 400 s internal components can...

Page 14: ...the op eration of your AFX 400 The phone company notifies you of these changes in advance so you can take steps to prevent interruption of your phone service LIGHTNING Your AFX 400 has built in protection circuits to reduce the risk of damage from surges in the phone and power line current These protection circuits meet or exceed FCC requirements However lightning striking the phone line or power ...

Page 15: ...15 NOTES ...

Page 16: ...product defect during the warranty period take the product and the RadioShack sales receipt as proof of purchase date to any RadioShack store RadioShack will at its option un less otherwise provided by law a correct the defect by product repair without charge for parts and labor b replace the product with one of the same or similar design or c refund the purchase price All replaced parts and produ...

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