RADWAG WPY/KB series, User Manual

Page 1: ...ITKU 47 12 05 12 A Mass Comparator MA NU FACTU R ER OF ELEC TRON IC WEIGHING INSTRUMENTS RADWAG Wagi Elektroniczne 26 600 Radom Bracka 28 Street POLAND Phone 48 48 38 48 800 phone fax 48 48 385 00 10...

Page 2: ...2 MAY 2012...

Page 3: ...2 Inventory of parameters 16 9 2 1 16 Scale parameters weighing 9 2 2 16 Working modes 9 2 3 19 Communication 9 2 4 19 Devices 9 2 5 21 Display 9 2 6 uts 22 Inputs Outp 9 2 7 23 Authorizations 9 2 8...

Page 4: ...operator 45 16 5 Additional display 45 16 5 1 y port 45 Additional displa 16 5 2 Communication protocol frame 46 17 DISPLAY 47 17 1 Text strings 47 17 1 1 patterns 48 Display 17 1 2 49 Screen font 17...

Page 5: ...referen 24 4 rence mass by entering single piece mass directly to the database 76 Setting the refe 2 5 Inscribing the unit mass to the database 76 4 25 WORKING MODES DEVIATIONS 77 25 1 rating mode 77...

Page 6: ...it 103 28 4 14 Set lower threshold 103 28 4 15 Set upper threshold 103 28 4 16 Read lower threshold 103 28 4 17 Read upper threshold 104 28 4 18 Send all implemented commands 104 28 5 Manual printouts...

Page 7: ...not leave loads on the pan for longer period of time F In case of failure immediately disconnect scale power supply G Devices that are to be withdrawn from usage should be utilized according to the la...

Page 8: ...thorized service 48 48 384 88 00 ext 106 or 107 4 UNPACKING AND MOUNTING Before using the scale remove the transport protections if installed Place the scale on the spot of use on the flat stable grou...

Page 9: ...onditions the comparator can be prepared for adjustment 5 First load the comparator pan to the maximum capacity 1000kg and keep this state at least 2 5 minuty 150 seconds 6 Secondly unload the pan and...

Page 10: ...5 CONSTRUCTION 5 1 Main dimensions Dimensions of PUE 7 in plastic casing Dimensions of PUE 7P with stainless housing Dimensions of platform 10...

Page 11: ...thernet RJ45 2 RS232 COM1 3 USB 1 power supply socket 2 I O RS232 COM2 5 2 2 Connectors description in PUE 7P 1 Ethernet RJ45 2 RS232 COM1 3 USB 1 I O RS232 COM2 5 2 3 Description of glands PUE 7P 1 S...

Page 12: ...TxD2 Pin9 5VDC Pin10 GNDRS Pin11 IN2 Pin12 IN1 Pin13 RxD2 Pin14 OUT4 Pin15 OUT3 6 GETTING STARTED After the terminal is connected to power the ON LOAD diode starts to light Press to start the operatin...

Page 13: ...IONS OF KEYS Key Description Turning on off the scale Zeroing Tarring Printing out the result or confirming some entered data Function key entering the menu Selecting products Selecting contractors In...

Page 14: ...every group there are parameters of similar use 9 1 Main menu items The main menu comprises three functional groups Parameters Databases Info 9 1 1 Parameters Icon Description Scale Working Modes Com...

Page 15: ...Contractors Recipes Recipes reports Comparisons Packages Warehouses Labels Universal variables Delete older data Export database weighings to a file 9 1 3 Scale Info Submenu Info is for viewing inform...

Page 16: ...Filter None Filter Slow Autozero No LO threshold 0 1 9 2 2 Working modes Icon Description Value Weighing Save Mode Manual each stable Down weighing No Checkweighing No Tare mode No Labelling mode Numb...

Page 17: ...each stable Down weighing No Checkweighing No Tare mode No Labelling mode Number of labels 1 No of cumulative labels 1 No of CC labels 1 C label automatic triggering Mode None Threshold 100 CC label...

Page 18: ...ative labels 1 No of CC labels 1 C label automatic triggering Mode None Threshold 100 CC label automatic triggering Mode None Threshold 100 Statistics Global Comparator Save Mode Automatic first stabl...

Page 19: ...Rate 9600 Data bits 8 Stop bits 1 Parity None COM2 Baud Rate 9600 Data bits 8 Stop bits 1 Parity None Ethernet DHCP No IP Address 192 168 0 2 Subnet mask 255 255 255 0 Gateway 192 168 0 1 Tcp Port 40...

Page 20: ...pattern See ch 16 2 3 Cumulative printout pattern See ch 16 2 3 Cumulative printout pattern for cumulative data See ch 16 2 3 Operator printout pattern See ch 16 2 3 Contractor printout pattern See ch...

Page 21: ...6 2 3 Not related to Comparator 9 2 5 Display Icon Description Value Text information Displaying pattern See ch 17 1 1 Font Arial Font size Small Bold No Actions F1 Button Choose product F2 Button Cho...

Page 22: ...creen button 7 Edit batch number Screen button 8 None Screen button 9 None Left proximity sensor None Right proximity sensor None Set Default Show all platforms No Bargraph type None Not related to Co...

Page 23: ...operator Operator Date Time Administrator Printouts Administrator Databases Products Administrator Contractors Administrator Packages Administrator Warehouses Administrator Labels Administrator Delet...

Page 24: ...Beep Buttons Touch screen calibration 9 2 9 User Calibration An option only for non verified scale Icon Description Value Platform 1 Setting of start mass Calibration 10 INDICATING WINDOW Main view 24...

Page 25: ...ayed Below the status bar you can see weighing window s There is a workspace below this window Notice The workspace is freely programmable The default pattern is described in ch 17 1 1 of this manual...

Page 26: ...Logging in procedure While in the main window press log in on the top of the screen and the window with operators attributed to Admin will appear After entering Admin a screen keyboard runs with edit...

Page 27: ...t the weighing database to a file in menu Databases 2 Operator Access to parameters in submenu Weighing Display 1 excluding the group Actions Others 1 Can start and perform all weighing procedures Acc...

Page 28: ...nt databases and functions Delete older data The exception are database Weighings Alibi that have the status Read only 12 NAVIGATING WITHIN THE MENU Owing to the colour display with the touch panel na...

Page 29: ...off Reading a printout pattern from a lb file active after connecting a pendrive Variables for a printout pattern One level up 12 2 Return to weighing The changes introduced are saved for good after...

Page 30: ...am 13 1 Conditions of operational use In order to assure a long term operating period with appropriate measurements following principles should be adhered to Avoid applying mechanical shocks to the we...

Page 31: ...hoose a platform on the touch panel if necessary put a package on the pan and press You will see the indication equal zero and following symbols usually appear Net and After placing a load on the weig...

Page 32: ...hings in the second range is signalled by a pictogram in the top left corner of the display Then weighings is done with the accuracy of the II range to the moment of returning to zero autozero range w...

Page 33: ...evel or own needs autozero and set the LO threshold for minimum load that enables operation of some functions This parameters are placed in Weighing In order to enter submenu Weighing press and then P...

Page 34: ...dure Enter Weighing according to ch 14 of the manual select Filter and then set an appropriate value Accessible settings None V Fast Fast Average Slow Notice The higher filtering level the longer stab...

Page 35: ...essible settings NO Autozero off YES Autozero on 14 4 Minimum weight for different functions LO Parameter LO THRESHOLD is associated with automatic weighing Next weighing will not be saved until the i...

Page 36: ...No 1 1 5 2 Parity No Odd Even Mark Space 15 2 ETHERNET setting Procedure Enter Communication according to ch 15 of the manual select Ethernet and then set an appropriate value Following settings are...

Page 37: ...meter group as described in chapter 16 of the manual Select Tcp Port then you will see window Port with the screen keyboard Enter the required number and press 16 DEVICES 16 1 Computer The scale can c...

Page 38: ...t by pressing 16 1 3 Continuous transmission Users can enable continuous transmission from the scale to a computer Setting parameter Continuous transmission starts subsequent sending data from Weighin...

Page 39: ...e bottom line of the screen keyboard They can be used while modifying a printout pattern Screen keyboard on off Reading a printout pattern from a lb file button active while connecting a USB pendrive...

Page 40: ...t selection lock is required for operators go to parameter Lock selecting products and set its value to Yes 16 2 Printer In Printer submenu users can Setting communication with a printer Setting code...

Page 41: ...0 code page for Middle East Europe 16 2 3 Patterns for printouts Enter Printouts to define printout patterns Procedure Enter parameter group Devices as described in chapter 16 of the manual then choos...

Page 42: ...Weighing Printout Pattern 0 Product Printout Pattern 50 51 Cumulative Printout Pattern N 15 SUM 16 Cumulative of Cumulative Printout Pattern N2 20 SUM2 21 Operator Printout Pattern 75 76 Contractor P...

Page 43: ...e In submenu Communication set the baud rate default 9600b sec The detailed description of cooperation scale barcode scanner can be found in APPENDIX F in this manual 16 3 1 Port for barcode scanner P...

Page 44: ...16 4 Transponder card reader Selecting operator logging in can be done in two ways Typing a password on a keyboard Approaching a transponder card to the reader The card needs to be registerd first Not...

Page 45: ...ication set the baud rate to the same as in the reader default 9600b s Enter the database of operators and edit the selected operator going to the field Card Number After entering the field Card Numbe...

Page 46: ...nication protocol Procedure Enter parameters group Devices according to ch 16 of this manual Choose Additional display Sample then the editing field Sample with the screen keyboard appears Inscribe th...

Page 47: ...isplay Entering Display can be made in two ways Direct pressing in the work area of the main display Pressing and then Parameters Display Inventory of parameters of the main display Text information B...

Page 48: ...es by pressing Notice There are additional buttons in the bottom line of the screen keyboard They can be used while modifying a display pattern Screen keyboard on off Reading a display pattern from a...

Page 49: ...ible fonts Arial Courier 17 1 3 Font size Setting the font size for the workspace in the display Procedure Enter Display according to ch 17 of this manual Choose Text information Font size and set the...

Page 50: ...sensor has no ascribed a function in stays inactive Procedure Enter Display according to ch 17 of this manual Choose Buton functions and choose a required setting for a choosen button F1 F2 F3 9 scre...

Page 51: ...ss choose Parameters Display Show all platforms and set appropriately NO Displaying all platforms disabled YES Displaying all platforms enabled 17 4 Bargraph type A bargraph is a typical visualisation...

Page 52: ...urement is between 2 3 of MIN MAX and MAX a green field with a triangle on the right is visible If the mass value is below the MIN threshold red fields with red arrows on the left are visible The lowe...

Page 53: ...puts in the submenu Inputs Outputs indicator inputs indicator outputs In order to enter submenu Inputs Outputs press and then Parameters Inputs Outputs 18 1 Configuration of inputs Procedure Enter Inp...

Page 54: ...n stable weighing result below the MIN threshold OK stable Stable weighing result between MIN and MAX thresholds OK non stable Non stable weighing result between MIN and MAX thresholds MAX stable Stab...

Page 55: ...og in procedure anonymous operator Procedure Enter Authorization according to ch 19 of this manual choose Anonymous Operator and then set the authorization access level Accessible authorization levels...

Page 56: ...evel to option Printouts Procedure Enter parameter group Authorization according to ch 19 of this manual choose Printouts and set appropreately Access levels to printouts that can be set None Operator...

Page 57: ...elete older data from the Weighings Alibi database Software however allows to change the access level to this option Delete older data Procedure Enter parameters group Authorization according to ch 19...

Page 58: ...main window of the display Entering the edition of date and time can be made in two ways Pressing the field date and time in the top bar of the main screen Pressing button and then Parameters Others D...

Page 59: ...point Procedure Enter submenu Others according to ch 20 of this manual Select Touch Screen Calibration and then an editing field appears Using a thin and soft pointer press keep pressed for some time...

Page 60: ...lect Platform 1 Calibration After entering the parameter the following message box appears Take the load off the pan of platform 1 Press button The following message appears during adjusting start mas...

Page 61: ...o adjust start mass of platform 1 Notice The factory calibration process for platforms 2 3 4 is analogical to the one described above Return to weighing The changes introduced are saved for good after...

Page 62: ...according to ch 21 and select Platform 1 Setting of start mass After entering the parameter the following message box appears Take the load off the pan of platform 1 Press button The following messag...

Page 63: ...ing pieces Deviations Comparator Save Mode Down weighing Checkweighing Tare mode Labelling mode Statistics Automatic correction of reference mass Method Number of measurements Function available non a...

Page 64: ...cessible options Manual every stable Manual first stable Automatic first stable Automatic last stable 22 2 Down weighing Software allows to weigh in the down weighing mode It consist in putting the lo...

Page 65: ...ded Yes Only weighings between MIN MAX are recorded 22 4 Tare mode This function enables users to set parameters for tarring Procedure Enter parameters group Working Modes according to ch 22 of this m...

Page 66: ...tive labels for cumulative labels for sticking to the large transport containers holding bulk containers In submenu Labelling mode there are accessible following special functions Number of labels No...

Page 67: ...f this manual Enter the required working mode and choose Labelling mode No of cumulative labels then the editing field No of cumulative labels with the screen keyboard is opened Enter the required num...

Page 68: ...iggering Mode and then set the required option None Cumulative label printout is initiated by pressing or Mass Cumulative label printout is initiated by exceeding the value set in parameter Threshold...

Page 69: ...ter the required value of total mass to exceed in order to print the C label If parameter Mode is set to Number use the screen keyboard to enter the required counter value as a threshold to trigger of...

Page 70: ...ithout zeroing label counter or the total mass By default setting button is accessible in the bottom part of the display but activating the button can be done in subm enu Parameters Display Actions se...

Page 71: ...e required option Options Global global statistics Product statistics for every product Notice In case of operation with Statistics set to Product bare in mind that after restarting only statisics of...

Page 72: ...umber of pieces on the pan 4 the new sample can be different from the old sample by 0 3 of pcs absolute value If a user recognises that the sample quantity is adequate the unit mass single piece mass...

Page 73: ...the series type It concerns the Comparator working mode Procedure Enter group of parameters Working modes according to ch 22 of this manual Comparator Method and then choose the right method Accessibl...

Page 74: ...ng Modes opens Choose Weighing program automatically returns to the main window displaying icon in the top bar 24 WORKING MODES COUNTING PIECES Counting pieces is work mode allowing to count pieces on...

Page 75: ...eces with automatic setting the reference unit Notice 1 In case of entering a reference unit higher then the maximum weighing range of the main scale the program will display a message box Value too h...

Page 76: ...ass see section 22 8 If the condition above is not fulfilled the scale dispalays the message Too low sample mass The mass of one unit may not be less than 0 1 of reading division of the scale If this...

Page 77: ...described in APPENDIX B of this manual 25 WORKING MODES DEVIATIONS The program allows to check weighings in deviations in around an outlined standard mass The standard mass can be outlined by weighing...

Page 78: ...e memory Procedure Enter Deviations according to ch 25 1 of this manual Press Give piece mass then an editing field is displayed Give piece mass together with the screen keyboard Enter a value and con...

Page 79: ...D3 4 D4 5 D5 n Dn For an ABA series No A B A D B Aav 1 D1 2 D2 3 D3 4 D4 5 D5 n Dn The standard deviation is calculated as follows Differences ABBA or ABA series is calculated A B Di The average value...

Page 80: ...ight mass User has the option of selecting mass of the weight intended for comparation process Procedure Press the button or screen buttons which triggers selection window Mass comparator Select the r...

Page 81: ...gle Statistics Global Method ABBA Number of measurements 6 Ask for numbers of standards No 3 Start the comparison process and follow directions appearing on the display of indicator Notice Before you...

Page 82: ...ally accompanied by a beep sound lasting for about 2 sekunds The further procedure is the same as at the beginning of first stage 11 After the procedure is completed the comparator needs about 2 minut...

Page 83: ...rator performs a measurement in mode Automatic first stable pictogram appears After getting the first stable result the procedure command changes form Put B1 to Put B2 Unload weight B are shown for st...

Page 84: ...ms a measurement in mode Automatic first stable pictogram appears Some descriptions on the display change The standard to be weighted changes to A1 and the number of measurement cycles to P 2 1 0 Repe...

Page 85: ...er Databases press and choose Databases 27 1 Searching databases Users can quickly search databases according to the following criteria Name Code The quick search according to the criteria above is ap...

Page 86: ...nter Products Press then an editing field appears Search by code with the screen keyboard Inscribe the name of a product or its part and press The program will automatically edit the required product...

Page 87: ...ter Products Give a long press to the item then the context menu is displayed Press Delete then a message is displayed Are you sure you want to delete Confirm it by pressing Caution Deleting records i...

Page 88: ...ogram will start removing data and after completing it displays the number of deleted records Press to leave 27 5 Printing items from databases Users can print any record in databases Procedure Enter...

Page 89: ...essfully is displayed together with the file name with extention txt created on the pendrive Notice The file name consists of a database name and scale factory number e g Weighings_239800 txt Disconne...

Page 90: ...on Record of operator Name Operator name Code Operator code Password Password to log on max 16 characters Access level Authorization access level Card number Transponder card reader for logging on 27...

Page 91: ...Dialogue box for entering ingredients Label Basic label pattern attributed to a product C Label Cumulative label pattern attributed to a product CC Label Cumulative of cumulative label pattern attrib...

Page 92: ...of produced batch Source warehouse Source warehouse name Target warehouse Target warehouse name Package Package name Checkweighing A weighing threshold MIN OK or MAX Platform number Platform number t...

Page 93: ...City of contractor Discount Contractor s discount Label Contractor s label pattern 27 7 5 Database of packages Procedure Enter Databases according to ch 27 of this manual Enter Packages and press the...

Page 94: ...Database of labels The database comprises patterns of labels which users can attribute to products or contractors to operate in labelling mode Procedure of editing databases Enter Databases according...

Page 95: ...Universal variable record Code Universal variable code Value to pay Universal variable value intended to be printed 28 COMMUNICATION PROTOCOL 28 1 General information A A character protocol scale term...

Page 96: ...mmediately in current unit C1 Switch on continuous transmission in basic unit C0 Switch off continuous transmission in basic unit CU1 Switch on continuous transmission in current unit CU0 Switch off c...

Page 97: ...ded XX _ E CR LF error while executing command time limit for stable result exceeded limit time is a descriptive parameter of the scale XX command name _ substitutes spaces 28 4 Command s description...

Page 98: ...Syntax OT CR LF Reply OT_TARA CR LF command executed Frame format 1 2 3 4 12 13 14 15 16 17 18 19 O T space tare space unit space CR LF Tare 9 characters justified to the right Unit 3 characters just...

Page 99: ...15 16 17 18 19 20 21 S space stability space sign mass space unit CR LF Example S CR LF computer command S _ A CR LF command accepted and in progress S _ _ _ _ _ _ _ _ _ _ 8 5 _ g _ _ CR LF command d...

Page 100: ...s in basic units Frame format with mass from subsequent platforms as indicator reply 1 2 3 4 5 6 7 15 16 17 18 19 20 21 P n space stability space sign mass space unit CR LF n weighing platform number...

Page 101: ...S U CR LF computer command S U _ A CR LF command accepted and in progress S U _ _ _ _ _ 1 7 2 1 3 5 _ N _ _ CR LF command done mass value in current unit is returned 28 4 9 Send the result immediately...

Page 102: ...CR LF 28 4 11 Switch off continuous transmission in basic unit Syntax C0 CR LF Possible answers C0_I CR LF command comprehended but cannot be executed C0_A CR LF command comprehended and executed 28 4...

Page 103: ...mass format Possible answers DH_OK CR LF command executed ES CR LF command not comprehended wrong mass format 28 4 15 Set upper threshold Syntax UH_XXXXX CR LF where XXXXX mass format Possible answer...

Page 104: ...stified to the left 28 4 18 Send all implemented commands Syntax PC CR LF Possible answers PC_A_ Z T S SI SIA SU SUI C1 C0 CU1 CU0 DH ODH UH OUH OT UT PC command executed the indicator have sent all t...

Page 105: ...ters justified to the left command 3 characters justified to the left Example _ _ _ _ _ _ 1 8 3 2 0 _ g _ _ CR LF the printout generated from the scale after pressing 29 CONNECTING EXTERNAL DEVICES WP...

Page 106: ...Scale computer cable Scale Kafka printer cable Scale printer CITIZEN EPSON cable 106...

Page 107: ...nsation range 0 210 kg Supplementary weights none Stabilization time 120 s Adjustment calibration External Power supply 110 230V AC 50 60Hz 13 5 16V DC 1 1A Pan size 1000 mm Weighing unit dimensions 1...

Page 108: ...e rate of atmospheric humidity 10 4h Technical data WPY 1000 KB Max capacity 1100kg Readability 5g for mass standards 500kg 10g for mass standards 1000kg Repeatability 4g for mass standards 500kg 8g f...

Page 109: ...of start mass 33 ADDITIONAL EQUIPMENT Accessories KAFKA printer cable P0136 Computer cable P0108 EPSON printer cable P0151 Thermal printer KAFKA Dot matrix printer EPSON Label printer CITIZEN Addition...

Page 110: ...ard printout in calibration unit 1 1 Standard printout in current unit 2 Date 3 Time 4 Date Time 6 Net mass in current unit 7 Net mass in calibration unit 8 Gross mass 9 Tare 10 Current unit 11 Calibr...

Page 111: ...y VAT 31 Platform number 32 Factory Number 33 Scale division 34 Range 35 Counting pieces Sample weight 36 Deviations Sample weight 37 Statistics Standard deviation 38 CC Statistics Standard deviation...

Page 112: ...ractor City 91 Contractor Discount 100 3 CPG Report Batch Number 101 3 CPG Report Start date 102 3 CPG Report End date 103 3 CPG Report Result 104 3 CPG Report Batch quantity 105 3 CPG Report Number o...

Page 113: ...e Warehouse Description 135 Target Warehouse Name 136 Target Warehouse Code 137 Target Warehouse Description 140 Net mass in calibration unit Total 141 Additional display WD 142 Additional display WWG...

Page 114: ...inutes and seconds 7 0 000 Net mass in calibration unit always with three decimal places 3 hh mm ss Present time in the format hours minutes seconds The first dot in the format string determines the l...

Page 115: ...Net mass for EAN 128 GS1 128 16 T6 3 Cumulative net mass for EAN 128 GS1 128 21 T6 3 Cumulative of cumulative net mass for EAN 128 GS1 128 25 T6 3 Net mass in lb for EAN 128 GS1 128 8 T6 3 Gross mass...

Page 116: ...ame Print Zero Tare Enter tare Parameters Local Parameters Set MIN and MAX Statistics cumulative Print and zero Statistics cumulative Print Statistics cumulative zero Statistics cumulative of cumulati...

Page 117: ...Edit batch number Start Stop Choose an operator Choose an operator by name Choose an operator by code Choose a product Choose a product by name Choose a product by code Choose a package Choose a pack...

Page 118: ...house Choose a source warehouse by name Choose a source warehouse by code Choose a target warehouse Choose a target warehouse by name Choose a target warehouse by code Change working mode Counting pie...

Page 119: ...Estimate sample mass Emergency stop Chute permission Disable tare Restore tare Change unit Change platform Edit universal variable 1 Edit universal variable 2 Edit universal variable 3 Edit universal...

Page 120: ...1 Designing a label from the terminal level Procedure Enter Databases according to ch 27 of this manual Enter Labels and press on the required position After entering Label pattern an editing field wi...

Page 121: ...f EDYTOR ETYKIET R01 is accessible to download on website www radwag com on the overlap Products Measuring indicators PUE7 Procedure 1 Run software EDYTOR ETYKIET R01 2 The following window appears 3...

Page 122: ...e set The settings are described in the file Help Help Program options Settings 4 To add a text in the label click on Then following window appears 5 In Text write the text PORK CHARCUTERIE SMITH SMIT...

Page 123: ...s in opened window Add graphics 9 Selected the required bmp file confirm it with and put the draft in the proper place of the label Notice bmp on the label is printed after the draft is sent to printe...

Page 124: ...s well software menu File Save as to use edit the designs of labels in the future 36 3 Saving label patterns in the scale Procedure A label pattern lb created in EDYTOR ETYKIET R01 needs to be copied...

Page 125: ...s and press the required item Enter Label then the database of labels is open with the list of all labels Choose the required label The program automatically ascribes the label to the contractor 36 6...

Page 126: ...32C Stop bit 1 bit RS 232C X ON No IEEE 1284 On The way of generating the setup printout and setting CITIZEN printers are described in manuals attached to printers or present on the website of the man...

Page 127: ...systems can omit unnecessary information by using parameters that mark the beginning and the length of the code required to analyse 5 A special protocol is required in order the code be received by RA...

Page 128: ...E C T R O N I C W E I G H I N G I N S T R U M E N T S RADWAG WAGI ELEKTRONICZNE 26 600 Radom Bracka 28 Street POLAND Phone 48 48 38 48 800 phone fax 48 48 385 00 10 Selling Department 48 48 366 80 06...