Document ID: RDWR-DP-V0602_UG1201
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Appendix C – Troubleshooting
If the device does not operate as expected, you can diagnose the system or provide Radware
Technical Support with relevant information.
For troubleshooting hardware-related issues, see the Radware Installation and Maintenance Guide.
This appendix contains the following sections:
•
•
Technical Support File, page 322
Diagnostic Tools
DefensePro supports the following diagnostic tools:
•
Traffic Capture
•
Trace-Log
Diagnostic tools are only available using CLI or Web Based Management.
Diagnostic tools start working only after there is a diagnostic policy configured on the device (see
Diagnostics Policies, page 320
) and the relevant options are enabled.
Diagnostic tools stop in the following cases:
•
You stop the relevant task.
•
You reboot the device. That is, when the device reboots, the status of the Capture Tool reverts to
Disabled.
This section contains the following topics:
•
Traffic Capture Tool, page 315
•
•
Diagnostic Tools Files Management, page 319
•
Diagnostics Policies, page 320
Traffic Capture Tool
The Traffic Capture tool captures packets that enter the device, leave the device, or both. The
captured traffic is in TCPDUMP format. You can download the captured packets, and analyze the
traffic using Unix
snoop
or various tools. For remote administration and debugging, you can also
send captured traffic to a terminal (CLI, Telnet, and SSH). You can specify where the device captures
packets to get a better understanding of the traffic flow—especially if the device manipulates the
packets—due to NAT, traffic from a VIP to a real server, and so on.
Caution:
Enabling this feature may cause severe performance degradation.
The Traffic Capture tool uses the following format for packet capture files:
capture_<Device Name>_ddMMyyyy_hhmmss_<file number>.cap
Summary of Contents for DefensePro 6.02
Page 1: ...DefensePro User Guide Software Version 6 02 Document ID RDWR DP V0602_UG1201 January 2012 ...
Page 2: ...DefensePro User Guide 2 Document ID RDWR DP V0602_UG1201 ...
Page 20: ...DefensePro User Guide 20 Document ID RDWR DP V0602_UG1201 ...
Page 28: ...DefensePro User Guide Table of Contents 28 Document ID RDWR DP V0602_UG1201 ...
Page 116: ...DefensePro User Guide Device Network Configuration 116 Document ID RDWR DP V0602_UG1201 ...
Page 302: ...DefensePro User Guide Real Time Security Reporting 302 Document ID RDWR DP V0602_UG1201 ...
Page 308: ...DefensePro User Guide Administering DefensePro 308 Document ID RDWR DP V0602_UG1201 ...
Page 324: ...DefensePro User Guide Troubleshooting 324 Document ID RDWR DP V0602_UG1201 ...