DefensePro User Guide
Managing Device Operations and Maintenance
244
Document ID: RDWR-DP-V0602_UG1201
Downloading a Technical Support File to the APSolute
Vision Client
For debugging purposes, a DefensePro device can generate a TAR file containing the technical
information that Radware Technical Support requires. The file includes output of various CLI
commands; for example, a printout of the Client table.
You can download a DefensePro device’s technical support file to the APSolute Vision client system
and send it to Radware Support.
Note:
If you encounter problem with APSolute Vision server or APSolute Vision client (as
opposed to the DefensePro device), see the APSolute Vision Administrator Guide.
To download a device’s technical support file
1. In the Monitoring perspective system pane, right-click the device name and select Export Tech
Support File.
2. Configure download parameters, and click OK.
Managing DefensePro Device Configurations
This section describes how to manage configurations of the DefensePro devices that are configured
in the APSolute Vision server.
Configuration File Content
The configuration file content is divided into two sections:
•
Commands that require rebooting the device—These include BWM Application
Classification Mode, Application Security status, Device Operation Mode, tuning parameters, and
so on. Copying and pasting a command from this section takes effect only after the device is
rebooted. The section has the heading:
The following commands will take effect
only once the device has been rebooted!
•
Commands that do not require rebooting the device—Copying and pasting a command
from this section takes effect immediately after pasting. The commands in the section are not
bound to SNMP. The section has the heading:
The following commands take effect
immediately upon execution!
Table 118: Device Technical Support File Download Parameters
Parameter
Description
Download Via
The protocol used to download the technical support file.
Values: HTTP, HTTPS, TFTP
Save As
Save the downloaded technical support file as a text file on the client
system. Enter or browse to the location of the saved file, and select or
enter a file name.
Summary of Contents for DefensePro 6.02
Page 1: ...DefensePro User Guide Software Version 6 02 Document ID RDWR DP V0602_UG1201 January 2012 ...
Page 2: ...DefensePro User Guide 2 Document ID RDWR DP V0602_UG1201 ...
Page 20: ...DefensePro User Guide 20 Document ID RDWR DP V0602_UG1201 ...
Page 28: ...DefensePro User Guide Table of Contents 28 Document ID RDWR DP V0602_UG1201 ...
Page 116: ...DefensePro User Guide Device Network Configuration 116 Document ID RDWR DP V0602_UG1201 ...
Page 302: ...DefensePro User Guide Real Time Security Reporting 302 Document ID RDWR DP V0602_UG1201 ...
Page 308: ...DefensePro User Guide Administering DefensePro 308 Document ID RDWR DP V0602_UG1201 ...
Page 324: ...DefensePro User Guide Troubleshooting 324 Document ID RDWR DP V0602_UG1201 ...