DefensePro User Guide
Troubleshooting
322
Document ID: RDWR-DP-V0602_UG1201
Technical Support File
A DefensePro device can generate a technical-support file, which you can save to a specified location
and send to Radware Technical Support to help diagnose problems.
Using the CLI, the technical-support file includes the following:
•
The data that Radware Technical Support typically needs to diagnose a problem with a
DefensePro device—The data comprises the collected output from various CLI commands.
•
A record of each configuration change to the device (by any management interface). A device
begins storing these records when the device receives its first command. The records are sorted
by date in ascending order. When the size of the data exceeds the maximum allowed size (2
MB), the oldest record is overwritten. The entire data is never cleared unless you erase the
device configuration.
•
dp_support.txt
—Contains the data that Radware Technical Support typically needs to
diagnose a problem with a DefensePro device. The data comprises the collected output from
various CLI commands.
•
auditLog.log
—Contains record of each configuration change to the device (by any
management interface). A device begins storing these records when the device receives its first
command. The records are sorted by date in ascending order. When the size of the data exceeds
the maximum allowed size (2 MB), the oldest record is overwritten. The entire data is never
cleared unless you erase the device configuration
The structure of each record in the
auditLog.log
file is as follows:
<dd>-<MM>-<yyyy> <hh>:<mm>:<ss> <Event description>
Example:
06-12-2009 19:16:11 COMMAND: “logout” by user radware via Console
•
HTTPFLD.tar
—Contains data on HTTP floods.
•
NTFLD.tar
—Contains data on network floods.
To generate and display the output of the technical-support file on the terminal using
CLI
Enter the following command:
manage support display
To generate a technical-support file and send it to a TFTP server using CLI
Enter the following command:
manage support tftp put <file name> <TFTP server IP address> [-v]
where:
-v
displays also the output of the command.
Summary of Contents for DefensePro 6.02
Page 1: ...DefensePro User Guide Software Version 6 02 Document ID RDWR DP V0602_UG1201 January 2012 ...
Page 2: ...DefensePro User Guide 2 Document ID RDWR DP V0602_UG1201 ...
Page 20: ...DefensePro User Guide 20 Document ID RDWR DP V0602_UG1201 ...
Page 28: ...DefensePro User Guide Table of Contents 28 Document ID RDWR DP V0602_UG1201 ...
Page 116: ...DefensePro User Guide Device Network Configuration 116 Document ID RDWR DP V0602_UG1201 ...
Page 302: ...DefensePro User Guide Real Time Security Reporting 302 Document ID RDWR DP V0602_UG1201 ...
Page 308: ...DefensePro User Guide Administering DefensePro 308 Document ID RDWR DP V0602_UG1201 ...
Page 324: ...DefensePro User Guide Troubleshooting 324 Document ID RDWR DP V0602_UG1201 ...