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If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for service. If
you cannot locate your local RainSoft Dealer, please contact RainSoft Customer Service at 1-800-860-7638 or log
onto www.rainsoft.com for the name and location of your nearest Dealer.
Troubleshooting Guide
Symptom
Cause
Solution
1. Taste/Odor (general)
2. Rotten Egg Odor
1. The filter cartridge may be saturated.
1. Replace the filter cartridge.
1. Typically a sign that H
2
S (Hydrogen Sulfide)
gas, which can occur at any time,is present in
the water.
1. Treat the water for hydrogen sulfide
reduction. Replace the filter cartridge.
This system has not been tested or approved
for the reduction of hydrogen sulfide.
4. “Milky” Color in
Water or in Ice
Cubes
1. Small air bubbles are passing through the
system.
1. Air bubbles do not affect the performance of
the system.
3. Odor with Color on
the Filter Cartridge
1. H
2
S (Hydrogen Sulfide) caused by iron
(orange/blackish color) and/or decaying
organisms (slimy; blotchy colors).
1. Have your water tested for the presence of
iron and/or sulfur bacteria; if present, seek
professional advice on proper well cleaning/
disinfection/treatment. If no iron/sulfur
bacteria are detected, then treat the water for
hydrogen sulfide reduction using an
appropriate device. This system has not been
tested or approved for the reduction of iron
bacteria, sulfur bacteria, or hydrogen sulfide.
2. Air is trapped inside the filter housing.
2. Open the faucet and let the water run for 3
to 5 minutes after installation and filter
changes.
3. Reduce the TDS concentration using
deionization, distillation, or reverse osmosis.
This system has not been tested or approved
for the reduction of TDS.
3. Have your water tested for the concentration
of total dissolved solids (TDS). The higher the
TDS concentration, the cloudier the ice will
tend to be.
5. No / Low Pressure at
outlet.
1. Water Supply is Turned Off.
1. Turn on the Water.
2. Water Supply is Blocked.
2. Clear Blockage. If this does not work,
Blockage could be internal to the Hydrefiner
II or external with the water line. Contact
your Rainsoft Dealer for issues wth the
Hydrefiner II.
3. Sediment cartridge is Fouled.
3. Replace Sediment Cartridge - Contact your
Rainsoft Dealer for New Filters
4. Incoming water line is crimped or pinched
off.
4. Check incoming line and verify no crimps in
line. Remove any pinch points.
