RainDrop Sense Operator’s Manual
LCN 50-04343 Rev. D
7-12
The
Alarms
tab or
Log
tab
displays an error message. The
ICS displays an error message
in a dialog box.
A known error has
occurred. The ICS may
suggest a way for you to
deal with the error.
Follow the instructions
provided by the error
message. If no instructions
are provided, verify that the
instrument has power and
verify that all cable
connections are secure.
See
Sense and Instrument
Controller on page 3-3
Contact RainDance
Support if the problem is
not resolved. See
The ready indicator next to the
Chip Inserted System Status
displays a red X even after I
insert a chip.
The instrument does not
detect a properly inserted
chip. The chip is not
inserted properly, may not
be seated well, or is not
aligned with the chip
alignment pins.
The chip sensor will not
detect the chip if there is
an error in the barcode
name. If you have entered
the barcode try scanning
the chip then placing it in
the instrument. Shut down
the software and
instrument, then restart the
instrument, wait 1 minute,
and restart the software
and scan the barcode
again, then place it in the
instrument. If the chip is
still not recognized, try
another chip and contact
RainDance support. See
There is a large leak from the
PCR tube.
You are using an incorrect
PCR tube strip, meaning
that it is not an Axygen
tube strip.
The sample is lost.
The ICS reports a minimal
number of droplets being read.
In addition, you may receive an
email notification that includes
failure information.
There is no sample in one
or more lanes. The assay
may be too dim for non-
amplified droplets to be
detected.
The lane or lanes will fail or
timeout after 30 minutes.
Multiplex your assay or
reorder with a different
quencher.
Table 7-1: Troubleshooting the RainDrop Sense Instrument
