RainDrop Sense Operator’s Manual
LCN 50-04343 Rev. D
7-2
Maintenance
refers to non-technical procedures you must perform to keep the system
working properly.
Service
refers to tasks that are intended to be performed only by a qualified
RainDance-authorized service representative. The RainDrop
®
System comprises two
instruments: RainDance Source and RainDrop Sense. The sections in this chapter describe
them separately only when each instrument requires different maintenance or service.
RainDance Support
RainDance Technologies
®
provides full support for their products.
Some troubleshooting information is provided within this chapter (
“Troubleshooting” on page 7-8.
). Additional self-service technical and troubleshooting
information is available at
www.raindancetech.com/support
.
To request technical assistance from RainDance support personnel, send an email to
support@raindancetech.com
.
RainDance Planned Maintenance
A Planned Maintenance (PM) schedule and tasks are designed to be performed by
RainDance Support personnel. A number of PMs are conducted as part of the service
contract agreement. Contact RainDance Support for a recommended PM schedule.
Customer Maintenance
This section lists the steps you should follow for proper maintenance of the RainDrop Sense
system.
Restarting the IC Workstation
Good operating practice for any Windows operating system includes restarting the operating
system on a weekly basis. To perform a shutdown, select the
Start
icon the lower left corner
of the screen and select
Shut down
. When the system has completed its power off routine,
reboot the Windows 7 operating system on the IC Workstation as described in
or Restarting the System” on page 7-6
.
Cleaning the RainDrop Sense
There is no extraordinary routine maintenance required for the RainDrop instruments. Clean
the chip dock of spills and residues as follows:
Always use protective gloves.
Use only a soft, lint-free towel to clean the chip dock; wet with either isopropanol or
HFE-7100.
For DNA decontamination, RainDance recommends using HFE-7100 or DNA-
ExitusPlus.