EAGLE-200
™
User Manual
19
Troubleshooting Guide
If you do not see your real-time meter data while you are logged in to your Cloud
Account, there are three likely causes:
1. The EAGLE-200 is not connected to the internet.
Check the LED lights:
•
If you are using the Ethernet cable to connect to your router, then the
Ethernet light (second from the left) should be on and not blinking.
If the light is not on, check that the Ethernet cable is plugged in solidly to
both the router and the gateway. You can also try another port on the
router.
If the light is flashing, check to make sure that the gateway is connected to
a router, and not just a switch.
•
If you are using WiFi to connect to your router, then the WiFi (center) light
should be on and not blinking.
If the light is not on or is flashing, you will have to reset the WiFi radio.
Follow the procedure in the
“WiFi Setup” section of this manual.
•
The Cloud light (second from the right) light should be on and not blinking.
If the light is flashing, you will need to reboot the EAGLE-200, as
described in item #3 below. If the Cloud light continues to flash after the
reboot, contact Rainforest Technical Support.
If the EAGLE-200 was previously connected and then subsequently stopped
communicating, then it is likely an intermittent internet outage. This may require
resetting your internet modem, or merely waiting. If this problem persists, then you
may need to reboot the EAGLE-200, as described in item #3 below.
2. The EAGLE-200 is not connected to the meter.
If the Zigbee radio connection to the meter is not active, then the EAGLE-200 will not
be receiving data to send up to the cloud. The wireless connection can be
intermittent if the EAGLE-200
is at the limit of the meter’s Zigbee radio range. This
range can be as much as 75 feet, but is diminished by walls and other obstructions
to the radio signal. It is best to position the gateway as close to the meter as
practical. This may involve using a longer Ethernet cable, or switching to a WiFi
connection to allow better placement of the gateway.
If the gateway is located close to the meter, and it still does not connect to the meter,
then gateway should be rebooted (see item #3 below). If this does not work, then a
request will have to be sent to the utility to re-provision the meter. The procedure for
