11
TROUBLESHOOTING
Please review the following troubleshooting guide before calling customer service.
•
If you are unable to resolve the problem using the guide below, please call customer service at
1800 667 8072 (Mon to Fri 8:30 AM to 5 PM EST)
•
Please have your receipt & model number ready before you call. Customer service
may request digital pictures of your installation in order to help troubleshoot the
unit.
ISSUE
POSSIBLE CAUSE
SOLUTION
A.
Unit fails to start a
backwash cycle
1.
No power supply
2.
Defective circuit board
1.
Check electrical service & re-set time of
day
2.
Replace faulty parts
B.
Filter does not seem
to be working as there
is sediment in filtered
water
1.
Control valve unplugged
2.
Bypass valve is closed
3.
Leak between valve and riser
tube
4.
Internal valve leak
1.
Plug in control valve to power supply
2.
Open bypass valve
3.
Check if riser is cracked or O-ring is
damaged. Replace faulty parts
4.
Replace valve seals, spacer and piston
assembly
C.
Low water pressure
1.
Not enough water flow to
backwash unit properly
2.
Inlet of control valve plugged
due to dirt
1.
Replace pump to correct size. May need to
replace filter sand as well
2.
Clean control valve inlet
D.
Filter media in drain
line
1.
Incorrect or missing drain line
flow control (DLFC)
1.
Check and replace DLFC
E.
Filter media in
plumbing lines
1. You have reversed the
inlet/outlet of the unit
1.
See fig 1 for correct inlet/outlet and plumb
correctly. You will need to flush all your
plumbing lines and may need to top up the
sand as well
F.
Unit cycles
continuously
1.
Defective circuit board
1.
Replace faulty parts
G.
Water flows to drain
continuously
1.
Valve settings incorrect
2.
Internal leak
1.
Check valve settings
2.
Replace seals, spacer & piston assembly
H.
Filter is leaking
between the bypass
valve and control
valve
1.
Possible O-ring leak
Check the metal adapter clips holding the 2
components together and tighten if necessary.
Replace O-rings as required
I.
Filter is always flashing
through different
pieces of information
This is normal
No action required
J. I am having difficulty
accessing level 2
programming?
Unlock the screen by pressing and holding the
menu button for 3 seconds. Press and hold
both up and down arrows until the system
language appears. See video at
http://rainfresh.ca/how_to_videos.php
K. My display screen is
blank
1. Power cord may be unplugged
from either adapter or receptacle
2. Defective circuit board
1. Re-connect power cord
2. Call Rainfresh to receive new circuit board
with replacement instructions
