Troubleshooting
No power or intermittent power loss:
Check power connection
Ensure that the cable is secured to the
device. Reestablish the cable connections by
unplugging them, then plugging them back in.
Make sure locking collar is turned.
Check communications
Look for any crossed-out icons on the lower
right hand corner of the screen. Move the
truck to ensure that the issue is not signal
interference.
Unable to register:
Verify your customer number (Customer #). If
you have questions about your customer
number, please call Customer Support at
1-
800-641-RAND (7263).
Unable to send and receive messages:
Check communications
Look for any crossed-out icons on the lower rig
corner of the screen. Move the truck to ensure
issue is not signal interference.
Restart the device
Restart the device by first logging off, then
pressing the Power button. This will cause
the device to reset and reconnect.
Unable to connect cellular modem, GPS,
Check communications
Move the truck to ensure that the issue is not
interference.
Restart the device
Restart the device by first logging off, then
pressing the Power button. This will cause
the device to reset and reconnect.
Nothing appears on device:
Check communications
Move the truck to ensure that the issue is
not signal interference.
Screen not responding:
Check connections
Ensure that the cable is secured to the device.
Calibrate the touch screen
Hold down the Home button on the bottom right c
your device for 5 seconds. This will cause the
screen to come up. Follow the instructions prov
screen.
Restart the device
Restart the device by pressing the Power
button. This will cause the device to reset
and reconnect.
J-bus not responding
Check connection Make sure truck ignition is on
engine Restart the device
Restart the device by first logging off, then
pressing the Power button. This will cause
the device to reset and reconnect.
For Sales Information Please Contact RoadTrucker Inc (www.RoadTrucker.com)
8312 Sidbury Rd.; Wilmington, NC 28411 - (800) 507-0482 / (910) 686-4281
