Troubleshooting
R&S
®
FSVA3000/ R&S
®
FSV3000
1218
User Manual 1178.8520.02 ─ 01
For details see
Note:
This function can be deactivated for the instrument. After a firmware update, it is
automatically activated again.
Web browser access to instrument fails
If an error message ("Failed to connect to server (code. 1006)") is displayed in the web
browser instead of the instrument's user interface then the LXI web browser interface
was probably deactivated.
For details see
Chapter 13.6.6, "How to Deactivate the Web Browser Interface"
The transducer factors/limit lines applied to my measurement are different to
those displayed in the Transducer/Lines dialog box
If a transducer file was in use when the save set was stored (with the save item "Cur-
rent Settings" only) it is anticipated that these transducer values should remain valid
after every recall of that save set. Thus, even if the transducer file is changed and the
original save set file is recalled later, the
originally stored
transducer values are recal-
led and applied to the measurement. In the "Transducer" dialog box, however, the
changed
transducer file values are displayed as no updated transducer file was loa-
ded.
The same applies to limit line settings.
If you want to apply the changed transducer values after recalling the save set you
must force the application to reload the transducer file. To do so, simply open the "Edit
Transducer" dialog box (see
Chapter 12.5.2, "Transducer Settings"
toggle the "X-Axis" option from "lin" to "log" and back. Due to that change, the trans-
ducer file is automatically reloaded, and the changed transducer values are applied to
the current measurement. Now you can create a new save set with the updated trans-
ducer values.
Similarly, if you want to apply the changed limit values after recalling the save set you
must force the application to reload the limit file. To do so, simply open the "Edit Limit
Line" dialog box (see
Chapter 9.4.2.2, "Limit Line Settings and Functions"
on page 474) and toggle the "Y-Axis" unit. Due to that change, the limit line file is auto-
matically reloaded, and the changed limit values are applied to the current measure-
ment. Now a new save set with the updated limit values can be created.
16.5
Collecting Information for Support
If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy.
Error messages are described in
Chapter 5.4.1.6, "Error Information"
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S
FSV/A. We will find solutions more quickly
and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Collecting Information for Support
