Troubleshooting and Error Messages
R&S
®
SMA100B
506
User Manual 1178.3834.02 ─ 03
14.6 Collecting Information for Technical Support
If you encounter problems that you cannot solve yourself, contact your
Rohde
&
Schwarz support center as listed at
http://www.customersupport.rohde-
. Our support center staff is optimally trained to assist you in solving prob-
lems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
●
The following dialog boxes in the "Setup > Instrument Assembly" menu provide
useful information:
–
Hardware Configuration:
hardware assemblies
–
Software and Options:
the status of all software and hardware options instal-
led on your instrument
●
System Messages:
displayed in the "Info" line and provide information on any
errors that have occurred
●
Support file:
a special file (
*.tar.gz
file) with important support information that
can be created automatically.
The support
*.tar.gz
file has a user definable name and contains the following
files and information:
–
SgErrors.txt
: chronological record of errors
–
SystemRestaurationSMAB.savrcltxt
: instrument settings at the last cor-
rect shutdown of the instrument
–
UndoHistSuppInfo.xml
: list of the last user interactions
–
DeviceFootprint_<SerialNumber>_<Date>_<Time>.xml
: service-rela-
ted information on the instrument's configuration.
–
crashlog.txt
,
coredump
: Postmortem debug info
–
Several files with information on the last performed adjustment and self-test.
See also the description of error messages
Chapter 14.1, "Error Messages"
To collect error information in a support file
1. Connect a USB device to the R&S
SMA100B.
2. Select "System Config > Setup > Maintenance > Create R&S Support Information".
3. In the "Create R&S Support Information" dialog, navigate to the
/usb
directory.
Enter the support filename, for example
RSSupport_DeviceInfo
.
Collecting Information for Technical Support