Troubleshooting and Error Messages
R&S
®
SMA100B
507
User Manual 1178.3834.02 ─ 03
The error information and further required data is collected automatically.
The support file
RSSupport_DeviceInfo.tar.gz
is created and stored in the
/
usb
directory.
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address for your region as listed
on the Internet (
http://www.customersupport.rohde-schwarz.com
).
To remove sensitive data
► For information on how to handle or remove the sensitive data from your instru-
ment, refer to the description "Resolving Security Issues when working with
R&S
SMA100B".
Packing and transporting the instrument
► If the instrument has to be transported or shipped, observe the notes described in
Chapter 2.1.1.2, "Unpacking and Checking the Instrument"
Collecting Information for Technical Support