6 / 6
Factory Default Settings
The turnpiece cannot rotate or operate the lock.
Remove and re-install the lock, making sure that the turnpiece is in vertical position.
The lock cannot be locked or unlocked by the keypad.
Make sure that the codes are not disabled. If needed, restore the lock’s default settings.
The keypad doesn’t respond when touched ( no lights are visible and no beeping is heard) .
Make sure the cables are properly connected, and make sure the batteries are new and installed correctly.
After the installation of the batteries, there is no response when you press any button and no beeps are heard.
Check the cable connection and the polarity of the batteries. Also make sure the batteries are not dead.
I forgot my Master Codes.
Perform a reset in order to erase all passcodes. Once the reset is complete, all passcodes will be erased and the Master code
will return to the default value ( 12345678) .
Troubleshooting
Settings
Factory Defaut
Master PIN Code
Auto Lock
Silent Mode
Wrong Code Entry Limit
Shutdown Time
Vacation Mode
12345678
Disabled
Disabled
10 times
3 mins
Disabled
1. Keep the door open and unlock.
2. Press and hold the Reset button, at the same time take out one battery and then place it back.
3. Keep holding the Reset button for 3 seconds, until you hear the sound of beep.
Restore To Factory Default Settings
This procedure will delete all User Codes associated with the lock.
* If none of the above resolves your issue, please contact customer service at support@i-OrangeIOT.com
