18
Troubleshooting
A crack has appeared in the Hob surface
Disconnect the cooker immediately from the power
supply and arrange for its repair. Don’t use the cooker
until after the repair. See the Customer care leaflet for
how to contact a service person.
My Hob is scratched
Have you used the correct cleaning methods?
Pots and pans with rough bottoms, or coarse particles
(salt or sand) between the pan and the surface of the
hob may cause scratches.
Use the recommended cleaning methods. Make sure
pan bottoms are smooth and clean. Tiny scratches are
not removable but will become less visible in time as
a result of cleaning.
Metal markings on the Hob
Do not slide aluminium or copper pans across the
surface. Marks from aluminium and copper pans as
well as mineral deposits from water or food can be
removed with the cleaning cream.
Steam is coming from the oven
When cooking foods with a high water content (e.g.
oven chips) there may be some steam visible at the
rear grille. Take care when opening the oven door as
there may be a momentary puff of steam when the
oven door is opened. Stand well back and allow any
steam to disperse.
The oven fan is noisy
The note of the oven fan may change as the oven
heats up - this is perfectly normal.
What cleaning materials are recommended for the
cooker?
See the ‘Cleaning’ section of the Easy Guide for a full
list of recommended cleaning materials. We do not
recommend Mr. Muscle, as it contains chemicals that
may damage the surfaces of your cooker.
The knobs get hot when I use the oven or the grill,
can I avoid this?
Yes, this is caused by heat rising from the oven or the
grill, and heating them up. Don’t leave the oven door
open. Make sure that the grill pan is pushed right
back to the ‘back stop’ when grilling.
If there is an installation problem and I don’t get
my original installer to come back to fix it who
pays?
You do. Service organisations will charge for their call
outs if they are correcting work carried out by your
original installer. It’s in your interest to track down
your original installer.
Current Operated Earth Leakage Breakers
Where the cooker installation is protected by a 30
milliamp sensitivity residual current device (RCD),
the combined use of your cooker and other domestic
appliances may occasionally cause nuisance tripping.
In these instances the cooker circuit may need to be
protected by fitting 100mA device. This work should
be carried out by a qualified electrician.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous
oven. Check that you are using the recommended
temperatures and shelf positions. See page 13. The
oven control settings and cooking times are intended
to be used only as a guide. Individual tastes may
require the temperature to be altered either way,
to get the results you want. Try cooking at a higher
temperature setting.
The oven is not cooking evenly
Do not use a tin or baking tray larger than 340mm x
340mm.
If you are cooking a large item, be prepared to turn it
round during cooking.
If two shelves are used, check that space has been
left for the heat to circulate. When a baking tray is put
into the oven, make sure it is placed centrally on the
shelf.
Check that the door seal is not damaged and that the
door catch is adjusted so that the door is held firmly
against the seal.
A dish of water when placed on the shelf should be
the same depth all over. (For example, if it is deeper
at the back, then the back of the cooker should be
raised up or the front lowered). If the cooker is not
level arrange for your supplier to level it for you.
Oven not coming on when turned on manually
Is the power on? Is the clock illuminated? If not there
may be something wrong with the power supply. Is
the cooker supply on at the isolator switch? Is the
clock flashing 0.00? If so set it to the correct time of
day. Has the Timer been set to AUTO by mistake?
If AUTO is showing on the clock display, press the
‘cook period’ button and reduce any set cooking
time showing to 0.00, with the (+) and (-) buttons.
Press the button twice. If this does not solve the
problem contact a service person.
Is the key symbol ( ) showing in the display? See the
Clock section of the instructions for more information
on the key lock feature of the clock.
Oven not coming on when automatic cooking
Timer set correctly but oven knob left OFF by
mistake?
