15
6. Troubleshooting
Before calling for service, please first read the following table: this could save you time and money.
Problem
Cause
Solution
The temperature is too low
1.1
The temperature inside the
freezer is too low, with the fresh
food temperatures fine.
1.1.1
The temperature inside the
freezer section is set too low.
1.1.1.1
Set the temperature in the freezer slightly
higher then wait 24 hours for new balance to be
achieved.
1.2
The temperature inside the
fresh food compartment is too
cold, while the freezer sections
are fine.
1.2.1
The temperature inside the
fresh food area is set too low.
1.2.1.1
Set the temperature inside the fresh food
section slightly warmer. The temperatures will
reach new balance within 24 hours.
1.3
The foods stored in the full
width pantry are frozen.
1.3.1
The control setting in the
fresh food area is set too cold.
1.3.1.1
Set the fresh food control setting slightly higher.
The new set point temperature will reach a
balance within 24 hours.
1.4
The foods stored in the crisper
are frozen.
1.4.1
The settings for the fresh
food compartment are too
cold.
1.4.1.1
Raising the fresh food control settings to a
slightly higher temperature and/or lowering the
humidity control setting will prevent frost or ice
forming.
1.5
Readings on the dispenser
display are showing error
codes.
1.5.1
An electronic operating
problem has been
encountered.
1.5.1.1
Call your service engineer who can diagnose the
problem and make correction.
The temperature is too high
2.1
The freezer drawer sections
or fresh food compartment
temperatures are too high.
2.1.1
The doors or drawers are
open frequently or for too
long each time.
2.1.1.1
Try to reduce frequency of opening doors and
drawers.
2.1.2
The doors or drawers are left
open.
2.1.2.1
Take extra care to keep gaskets sealing well
around the perimeter of the doors. Keep gaskets
clean and dirt free.
2.1.3
The condenser is dirty.
2.1.3.1
Periodically clean the condenser coil with a
vacuum cleaner attachment.
2.2
The temperature is too warm in
the freezer but okay in the fresh
food section
2.2.1
The temperature setting in
the freezer is set too warm.
2.2.1.1
Set the temperature colder for the freezer
section. Then allow it to balance within 24 hours
at new colder temperature.
2.3
The temperature is too warm in
the fresh food section but okay
in the freezer.
2.3.1
The temperature setting in
the fresh food section is set
too warm.
2.3.1.1
Set the food temperature control slightly colder.
The new colder temperature can be achieved
within 24 hours.
2.4
The temperature inside the
crisper is too warm.
2.4.1
The fresh food set
temperature is too warm.
2.4.1.1
Set the fresh food temperature colder and the
balance to colder temperature will be achieved
within 24 hours
Water, humidity or frost/ice in the fridge
3.1
Moisture formation on the
inside of the fridge.
3.1.1
It is in a hot or humid
environment.
3.1.1.1
Try raising the temperature slightly in the
affected compartment.
3.1.2
The door or drawer is left
open.
3.1.2.1
Check to make sure the door gaskets are clean
and sealing well against the metal cabinet
frame.
3.1.3
The door or drawer is opened
too frequently or for too long
each time.
3.1.3.1
Reduce the frequency of door openings.
3.1.4
Food containers or liquids are
left open.
3.1.4.1
Let hot foods cool to room temperature and
cover foods and liquids.
