DocNo.050-0001 - Troubleshooting - Induction GENERIC
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Interference with and repairs to the hob MUST NOT
be carried out by unqualified persons. Do not try
to repair the hob as this may result in injury and
damage to the hob. Please arrange for repair by a
suitably competent person.
NOTE:
The induction hob is able to self-diagnose a number
of problems and can show this information to the user via the
hob control display. Error codes may be displayed if your hob
has developed a fault.
If your appliance reports an error or is not working, you may
be able to correct the fault by consulting the following.
Error messages are meant to inform the user about
interventions of electronic monitoring. The following errors
are typically temporary and can usually be corrected by the
user.
•
Absent or unsuitable pot/pan on the cooking zone.
•
Cookware boiled empty or overheating of a cooking
zone.
•
Over temperature of the cooking zone.
Error code is displayed
See
No display operation
Over voltage or loss of supply voltage to the cooker. If in
doubt please contact your installer or a qualified repair
engineer.
The fuse blows or the RCD trips regularly
Please contact your installer or a qualified repair engineer.
The cooker will not switch on
Has the wiring system in the house blown a fuse or tripped an
RCD?
Has the cooker been correctly connected to the mains
supply?
Has the key lock been activated? Please refer to the key lock
section for details of this function.
The induction hob is noisy
When using the induction hob there may be some ‘noise’
emitted from the pan. This is normal and may be most
noticeable when cooking on high power settings or if 5 pans
are used simultaneously. The type of pan may also contribute
to induction ‘noise’.
A crack has appeared in the hob surface
Disconnect the cooker immediately from the power supply
and arrange for its repair. Do not use the cooker until after the
repair.
My hob is scratched
Always use the cleaning methods recommended in this
guide, and make sure that the pan bottoms are smooth and
clean.
Marks from mineral deposits from water or food can be
removed with a cleaning cream. However, tiny scratches are
not removable but will become less visible in time as a result
of cleaning.
If there is an installation problem and I don’t get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call-outs if
they are correcting work carried out by your original installer.
Therefore, it’s in your own interest to keep track of this
installer so that you can contact them as required.
Please note that not all faults of the system can be detected
automatically, e.g. if the voltage supply for the UI is defective.
Transport
If you need to transport the product, use the original product
packaging and carry it using its original case. Follow the
transport signs on the packaging. Tape all independent parts
to the product to prevent damaging the product during
transport.
If you do not have the original packaging, prepare a carriage
box so that the appliance, especially the external surfaces of
the product, is protected against external threats.
4. Troubleshooting
