Rangemaster SxS 15, User Manual

19

6. Troubleshooting

Before calling for service, please first read the following table: this could save you time and money.

Problem

Cause

Solution

The temperature is too low

1.1

The temperature inside the 
freezer is too low, with the fresh 
food temperatures fine.

1.1.1

The temperature inside the 
freezer section is set too low.

1.1.1.1

Set the temperature in the freezer slightly 
higher then wait 24 hours for new balance to be 
achieved.

1.2

The temperature inside the 
fresh food compartment is too 
cold, while the freezer sections 
are fine.

1.2.1

The temperature inside the 
fresh food area is set too low.

1.2.1.1

Set the temperature inside the fresh food 
section slightly warmer. The temperatures will 
reach new balance within 24 hours.

1.3

The foods stored in the full 
width pantry are frozen.

1.3.1

The control setting in the 
fresh food area is set too cold.

1.3.1.1

Set the fresh food control setting slightly higher. 
The new set point temperature will reach a 
balance within 24 hours.

1.4

The foods stored in the crisper 
are frozen.

1.4.1

The settings for the fresh 
food compartment are too 
cold.

1.4.1.1

Raising the fresh food control settings to a 
slightly higher temperature and/or lowering the 
humidity control setting will prevent frost or ice 
forming.

1.5

Readings on the dispenser 
display are showing error 
codes.

1.5.1

An electronic operating 
problem has been 
encountered.

1.5.1.1

Call your service engineer who can diagnose the 
problem and make correction.

The temperature is too high

2.1

The freezer drawer sections 
or fresh food compartment 
temperatures are too high.

2.1.1

The doors are opened 
frequently or for too long 
each time.

2.1.1.1

Try to reduce the frequency of opening doors.

2.1.2

The doors are left open.

2.1.2.1

Take extra care to keep gaskets sealing well 
around the perimeter of the doors. Keep gaskets 
clean and dirt free.

2.2

The temperature is too warm in 
the freezer but okay in the fresh 
food section.

2.2.1

The temperature setting in 
the freezer is set too warm.

2.2.1.1

Set the temperature colder for the freezer 
section. Then allow it to balance within 24 hours 
at new colder temperature.

2.3

The temperature is too warm in 
the fresh food section but okay 
in the freezer.

2.3.1

The temperature setting in 
the fresh food section is set 
too warm.

2.3.1.1

Set the food temperature control slightly colder. 
The new colder temperature can be achieved 
within 24 hours.

2.4

The temperature inside the 
crisper is too warm.

2.4.1

The fresh food set 
temperature is too warm.

2.4.1.1

Set the fresh food temperature colder and the 
balance to colder temperature will be achieved 
within 24 hours

Water, humidity or frost/ice in the fridge

3.1

Moisture formation on the 
inside of the fridge.

3.1.1

It is in a hot or humid 
environment.

3.1.1.1

Try raising the temperature slightly in the 
affected compartment.

3.1.2

The door is left open.

3.1.2.1

Check to make sure the door gaskets are clean 
and sealing well against the metal cabinet 
frame.

3.1.3

The door or drawer is opened 
too frequently or for too long 
each time.

3.1.3.1

Reduce the frequency of door openings.

3.1.4

Food containers or liquids are 
left open.

3.1.4.1

Let hot foods cool to room temperature and 
cover foods and liquids.

3.2

Water droplets collect in the 
lower crisper drawer areas.

3.2.1

Humidity settings are set too 
high.

3.2.1.1

It is normal for some wet air to collect inside the 
enclosed crisper. To reduce the accumulation 
of moisture, lower the humidity setting and/or 
raise the fresh food compartment temperature.