DocNo.050-0002 - Troubleshooting - Ceramic Generic
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6. Troubleshooting
Interference with and repairs to the hob MUST NOT
be carried out by unqualified persons. Do not try
to repair the hob as this may result in injury and
damage to the hob. Please arrange for repair by a
suitably competent person.
A crack has appeared in the hob surface
Disconnect the cooker immediately from the power
supply and arrange for its repair. Do not use the cooker
until after the repair.
My hob is scratched
Always use the cleaning methods recommended in this
guide, and ensure that the pan bottoms are smooth and
clean.
Marks from mineral deposits from water or food can be
removed with a cleaning cream. However, tiny scratches
are not removable but will become less visible in time as
a result of cleaning.
Metal markings on the hob surface
Do not slide aluminium or copper pans across the
ceramic hob surface. Marks from aluminium and copper
pans as well as mineral deposits from water or food can
be removed with a suitable cleaning cream.
The oven fan is noisy
The note of the oven fan may change as the oven heats
up – this is perfectly normal.
Grill not cooking properly
Are you using the pan and trivet supplied with the
cooker? Is the pan being used on the runners, not the
floor of the compartment? Is the grill tray pushed back
fully to the ‘back stop’ position?
The knobs get hot when I use the oven or grill. Can I avoid
this?
Yes, this is caused by heat rising from the oven or the
grill, and heating them up. Do not leave the oven door
open. Make sure that the grill pan is pushed right back
to the stop when grilling.
Always grill with the grill compartment door open.
If there is an installation problem and I don’t get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call-
outs if they are correcting work carried out by your
original installer. Therefore, it is in your own interest to
keep track of this installer so that you can contact them
as required.
Power failure
In the event of a failure in the electrical supply,
remember to reset the clock to ensure that the timed
oven continues to operate.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous
oven. Check that you are using the recommended
temperatures and shelf positions – see the oven
cooking guide. Then adjust the settings according to
your own individual tastes.
The oven is not cooking evenly
Do not use a baking tray with dimensions larger than
those specified in the section on
‘General Oven Tips’
.
If you are cooking a large item, be prepared to turn it
round during cooking.
If two shelves are used, check that space has been left
for the heat to circulate. When a baking tray is put into
the oven, ensure that it is placed centrally on the shelf.
Check that the door seal is not damaged and that the
door catch is adjusted so that the door is held firmly
against the seal.
A dish of water when placed on the shelf should be the
same depth all over. (For example, if it is deeper at the
back, then the back of the cooker should be raised up or
the front lowered.) If the cooker is not level, arrange for
your supplier to level it for you.
The timed oven is not coming on when turned on
manually
Is the power on? Is the clock illuminated? If not, there
may be something wrong with the power supply. Is the
cooker supply on at the isolator switch?
Has the time of day been set?
Is the key symbol (
) showing in the display to signify
that the oven is locked? See the
‘Clock’
section of the
instructions for more information on the key lock
feature.
The timed oven is not coming on when automatic cooking
Has the oven knob been left in the OFF position by
mistake? Is the oven locked (see above)?
Oven temperature getting hotter as the cooker gets older
If turning the temperature down using the oven control
knob has not worked, or has only worked for a short
time, then you may need a new thermostat. This should
be fitted by a service person.
