CONSUMER SERVICE
If you have any product enquiries, or in the event of a problem
with your appliance once it has been installed, please
telephone 0800 804 6261 or 0370 789 5107 from a mobile.
CONSUMER SERVICE LINES OPEN:
Monday to Thursday 8am–6pm
Friday 8am–5pm
WARRANTY
Your manufacturer warranty covers goods of our own brand for
defective workmanship and materials for a period of 1 year from
the date of purchase. This warranty covers mechanical breakdown
and proven cosmetic and manufacturing defects.
You will receive an additional FREE full 12 months guarantee by
registering your purchase using the FREEPOST form provided.
Alternatively, call free on 0800 587 5747, quoting reference
RMGX57A, or register online at www.rangemaster.co.uk.
Any damage, blemishes or chips identified upon receipt of the
product must be reported within 90 days – proof of purchase
may be required to establish validity. Scratches on the surface of
ceramic hobs must be reported within 14 days. Scratches caused
by usage are not covered. Accidental damage is not covered by
the manufacturer’s warranty.
For warranty compliance, the requirements are
that the appliance:
•
Has been correctly installed in accordance with current
legislation, relevant British and European Standards
and Codes of Practice, by a suitably competent person
registered with Gas Safe or equivalent body and, where
applicable, a qualified electrician.
•
Has been used solely for domestic cooking purposes.
•
If in use in the UK*, has not been taken abroad as a
personal export. (In the Republic of Ireland conditions may
vary, so consult your retailer.)
•
Is not second-hand or a refurbished appliance. The
manufacturer’s warranty is not transferable.
•
Has not been subject to misuse, accidental damage or
modification, and has not deteriorated due to normal
domestic wear and tear, and the manufacturer’s
recommendations concerning cleaning materials have been
followed.
•
Has not been repaired by persons or organisations other
than those authorised to act on behalf of AGA Rangemaster.
Exceptions:
•
Items not included under the free 1 year guarantee
include pan supports, griddles, wok rings, baking trays,
grill pans, trivets, filters, light bulbs and other consumable
accessories.
•
Any damage caused other than through normal use.
•
Breakdowns associated with cooking spillage.
•
Cosmetic deterioration deemed to be normal wear and tear.
This warranty is in addition to your Statutory Rights.
* Only certain models can be adapted for use with Mains Gas
supplied in the Channel Islands and Isle of Man.
OUT OF WARRANTY
We recommend that Rangemaster appliances are serviced
regularly throughout their life to maintain optimum performance
and efficiency. Service work should only be carried out by
technically competent and suitably qualified personnel.
For your own safety, always make sure that work is carried out by
a Gas Safe registered engineer for gas appliances or an approved
electrician for electrical models.
For a competetive quote and to arrange for a Rangemaster
approved engineer to attend, call Consumer Services on:
0800 804 6261 or 0370 789 5107 from a mobile.
SPARE PARTS
To maintain optimum and safe performance, we recommend
that only genuine Rangemaster spare parts are used. These are
available from most major spares stockists, including ourselves.
Contact Consumer Services on 0800 804 6261 or 0370 789
5107 from a mobile, who will be happy to help.
STANDARDS
Rangemaster cookers are designed and manufactured to
a recognised international quality standard, which meets
the requirements of BS EN ISO 9001, BS EN ISO 14001 and
OHSAS 18001 for continually improving environmental
procedures.
Rangemaster cookers comply with the essential requirements of
the appropriate European Directives, and carry the CE mark.
Name of Appliance & Colour*
Appliance Serial Number*
Fuel Type*
Natural Gas
LP Gas
Dual Fuel
Electric
Retailer’s Name & Address
Date of Purchase
Installer’s Name & Address
Installer’s Telephone Number
Date of Installation
* This information is on the appliance data badge - look in the appliance instructions
to find out where the data badge is located.
