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Launching CC-SG from your web browser requires a Java plug-in. If
your machine has an incorrect version, CC-SG will guide you
through the installation steps. If your machine does not have a Java
plug-in, CC-SG cannot automatically launch. In this case, you must
uninstall or disable your old Java version and provide serial port
connectivity to CC-SG to ensure proper operation.
If CC-SG does not load, check your web browser settings.
In Internet Explorer, ensure Java (Sun) is enabled.
Open Java plug-in in the Control Panel and adjust the settings for
your browser.
If you have problems adding devices, ensure the devices have the
correct firmware versions.
If the network interface cable is disconnected between the device
and CC-SG, wait for the configured heartbeat minutes, and then plug
the network interface cable back in. During the configured heartbeat
period, the device operates in standalone mode and can be
accessed through RRC, MPC, or RC.
If you receive an error message that states your client version is
different from the server version and that behavior may be
unpredictable, you should clear the browser's cache and the Java
cache and restart the browser. See
Clear the Browser's Cache
(on
page 231) and
Clear the Java Cache
(on page 231).
If you have problems accessing a KX2 port via the MPC interface
when using Internet Explorer, you should clear the browser's cache
and then re-access the port. See
Clear the Browser's Cache
(on
page 231).
If the memory usage is rising dramatically or the browser session
stops responding to your actions, you may need to increase your
Java Heap size for your client.
a. Open Java plug-in in the Control Panel.
b. Click the Java tab.
c. Click View inside the Java Applet Runtime Settings group box.
d. Select the row of the current Java version you are running and
type
-Xmx<size>m
in the Java Runtime Parameters column.
For example, type
-Xmx300m
if you want to increase the Java
Heap size to a maximum of 300MB.
It's not recommended to set the Java Heap size higher than half of
the client computer's memory. For example, if the client computer
has 1.0 GB of RAM, set the parameter to
-Xmx512m
maximum.
Appendix F
Troubleshooting
