Ratek SVR8200 Professional Sous Vide Circulator - User Manual
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This warranty is in addition to any Statutory regulations and provisions implied by the Trade Practices Act and any relevant State
or Federal Government obligations, applicable only when purchased within Australia.
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The product may be replaced within the warranty period at the discretion of Ratek Instruments, however repair will be the normal
course of action.
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For a period of 3 years from date of purchase, replacement parts will be supplied at no charge and the original components
returned to the repairer. These replacement parts may be installed by an approved service agent with prior written agreement
from Ratek Instruments.
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For a period of 12 months from date of purchase, service labour and repairs will be carried out at no charge by an approved
repairer or Ratek Instruments at the discretion of Ratek Instruments.
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The limit of liability shall extend to the repair of the product only, all other compensation claims are excluded from this guarantee.
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The warranty does not extend to claims of suitability where the product does not deliver the intended function or fails to operate.
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No claims of suitability are made in relation to the product by Ratek Instruments. Any claim of suitability lies with the operator.
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The product is used at the risk of the operator. Any loss or damage caused to any item used with the product including but not
limited to food samples, containers, racks, accessories or the contents of such containers caused by the malfunction of the
product or the failure of the product to function is not covered by this warranty.
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Proof of purchase is required for all warranty repairs.
DOA Product
Any claim under this warranty must be made within 7 days of the date of purchase of the product. To make a claim under
the Warranty, you must present the product, together with proof of purchase or issue, to the store where you purchased
the product from. If the product is defective and does meet the Warranty, you will be provided with a replacement product,
or where that is not possible, a refund. Ratek Instruments will pay your reasonable, direct expenses of claiming under this
Warranty. You may submit details and proof of your expense claim to Ratek Instruments for consideration.
This Warranty is provided in addition to other rights and remedies you have under law. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return & Repair Procedures
The product is engineered from quality components designed to give long trouble-free operation. In the event that a
technical problem has occurred that requires servicing by a Ratek Service agent, please follow these steps before returning
the unit :
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Contact the supplier from where the equipment was purchased. If this is not possible, please contact Ratek Instruments either via
email to service@ratek.com.au, or phone on +613 9887 2161 during business hours AEST. You may be referred to a local repair
agent for service.
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Clean the unit thoroughly in accordance with this Operating Manual. If necessary, decontaminate the unit to ensure safety for the
service technicians.
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Pack the unit into it’s original packaging with the supplied mains power lead and use all original protective inserts. If the original
packaging is not available, the unit must be packed with extreme care to ensure a safe journey. “Fragile” and “This Way Up” labels
should be applied to the carton in a prominent location. No liability for a unit damaged in transit will be accepted. Use only
reputable carrier services.
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Provide a full and complete fault description and your return contact details in the package and return the product as advised by
the service representative.
