Troubleshooting
Page 6
Page 7
Did you hear a dial tone?
Did the strobe start flashing immediately after the button was pushed?
Did the red LED become a solid light when you pushed the button?
Did the red LED flash and approximately 15-20 seconds later the called party started
talking to you? (Delay is due to the phone telling the other party your location via the
“Location Message”)
Can you hear the other party clearly? (If not, see “Adjust Speaker” below)
Can the other party hear you clearly? (If not, see “Adjust Microphone” below)
When the party you called hangs up, does the strobe stop?
If you have answered YES to all questions, you have successfully installed and tested
the phone. If you answer NO to any question, proceed to the Troubleshooting Section.
Problem
Possible Cause & Solutions
No dial tone when the button is
pushed:
• Check to make sure the phone line is connected to SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment”
on page 7.
• Make sure the speaker holes are not blocked.
Audio is distorted from the speaker: • Speaker control needs to be adjusted. Go to “Speaker Adjustment”
on page 7.
• Make sure there are no items touching the speaker inside of the
Call Station.
When the called party hangs up,
strobe continues to flash:
• Phone company or phone system is not providing a disconnect
signal. Contact the appropriate party to make sure the disconnect
signal is provided.
When the called party hangs up,
busy signal is heard through
speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 6).
Call Station appears non-functional.
Strobe does not flash and no audio
is heard from the speaker when
button is pushed:
• Check to make sure the phone line is connected from the
communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
LED above push button comes on
and goes off immediately:
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone.
Verify 2-way calling.
