Troubleshooting
Page 5
Problem
Possible Cause & Solutions
IP Interface never
shows “Registered”:
• Verify the information entered in the IP Interface matches the information from ITSP.
• Verify the network cable from the Ethernet port on the IP Interface is connected to a
network switch inside of the enclosure. Also verify the network cable from the Ethernet
ports on the cellular modem to the switch.
• Connect the Ethernet port on the computer directly to the Ethernet port on the cellular
modem using an Ethernet cable. From “Network and Sharing Center” on PC, select the
cellular modem as internet connection (will show as IBR-200). Open a web browser and
go to www.rathcommunications.com. If you cannot reach the website, the SIM card in
the unit may not be activated or is set up incorrectly. SIM card must be 4G, data-only,
and have data available.
IP Interface shows
“Registered” but a
call can never be
placed out:
• Power down the 2100-VOIPLCC by unplugging it from the 120v power source. Leave
unit powered down for 2 minutes, then power it back on. After powering on, unit may
take up to 10 minutes to fully reboot. After the reboot, verify that the IP Interface still
shows “Registered” and attempt to place a call out.
• Verify nothing is blocked or set-up incorrectly with ITSP.
Unit will not allow for
inbound calls:
• Verify both antennas are connected to the unit, one in the “MAIN” port and one in the
“AUX” port.
• Power down the 2100-VOIPLCC by unplugging it from the 120v power source. Leave
unit powered down for 2 minutes then power it back on. After powering on, unit may
take up to 10 minutes to fully reboot.
• Verify nothing is blocked or set-up incorrectly with ITSP.
7. After waiting 30 seconds for unit to reboot, click
Voice
tab
8. Click
Line
1 from left-side menu
9. If all information is entered correctly, unit should show
“Registered”
next to Registration State
10. Place a test call using the analog telephone. If test call is successful, disconnect analog telephone and connect
RATH® 2100 Series to LINE 1 port.
