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The battery warranty does not include damage from power
surges, use of 3rd party charger, improper maintenance or
other such misuse, normal wear, or water damage (including
rust). Accessories sold on rattanebike.com are not covered
under warranty (except in cases of shipping damages).
Stolen bikes are not covered under warranty. Necessary
precautions must be taken to ensure the bike and battery are
not exposed to severe weather conditions. Exposure to very
wet, hot, or cold conditions may invalid the warranty.
Items including the chain, tires, wheels, tubes, battery
handle, brake pads, cables and housing,
grips, and spokes are considered wear items. These items
wear down with normal use and are not covered under
warranty.
We will replace any parts deemed to have been damaged
during shipping. Shipping damage must be reported to
Rattan Ebike within 14 days of shipment arrival. This applies
to all products including bikes and accessories. You will NOT
be refunded as compensation for your time or efforts
replacing damaged parts. Replacement parts will not be sent
until photographic evidence has been provided to Rattan
Ebike. Rattan Ebike may request additional documentation
(such as video) to assist with accurately diagnosing the
problem and processing the warranty claim.
