8
Guarantee and warranty
RAUCH devices are manufactured using modern production methods and with the greatest of
professional care, and are subjected to numerous inspections.
This is why RAUCH is offering a 12 month warranty if the following conditions are met:
•
The warranty starts on the date of purchase.
•
The warranty covers material or manufacturing defects. We are liable for third-party products
(hydraulics, electronics) only to the extent of the relevant manufacturer During the warranty
period, manufacturing and material defects will be rectified free of charge with the replacement or
repair of the affected parts. Other rights extending beyond the above, such as claims for
conversion, reduction, or replacement for reasons of damage not suffered by the supplied product
are explicitly excluded. Warranty services are provided by authorized workshops, by RAUCH
factory representatives or the factory itself.
•
Consequences of natural wear, dirt, corrosion, and all defects caused by improper use as well as
external influences shall be excluded from the warranty. Any unauthorized repairs or changes to
the original condition will void the warranty. The warranty is voided if any spare parts other than
genuine RAUCH spare parts were used. Therefore, the directions in the operating manual must
be observed. Please contact our company representatives of the parent company if you have any
questions or doubts. Warranty claims must be submitted to the company within 30 days at the
latest after the damage has occurred. The date of purchase and the machine number must be
indicated. If repairs under the warranty are required, they must be carried out by the authorized
workshop only after consultation with RAUCH or the company's appointed representatives. The
warranty period will not be extended by warranty work. Transport damage is not a factory defect
and is therefore not covered by the manufacturer's warranty manufacturer.
•
Claims for damage other than to the RAUCH devices will not be accepted. This also means that
no liability will be accepted for damage resulting from spreading errors. Unauthorized
modifications of the RAUCH devices may result in consequential damage, for which the
manufacturer will not accept any liability. The manufacturer's exclusion from liability will not apply
in the case of willful intent or gross negligence by the owner or a senior employee, and in cases
where – according to the product liability law – there is liability for personal injury or material
damage to privately used objects in the event of defects in the supplied product. The exclusion
from liability will also not apply if characteristics are missing that are explicitly guaranteed, if the
purpose of their guarantee was to protect the purchaser against damage not suffered by the
supplied product itself.
8. Guarantee and warranty
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AERO ISOBUS
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