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10. Warranty Information
Pellet
Solutions
Fire
and its partner Ravelli ,
manufacturers of the Ravelli
range of pellet
extends the following
warranty for their wood pellet
when purchased from an authorised Pellet
Solutions
Fire
dealer.
10.1 Warranty Coverage
Pellet
Solutions
Fire
warrants to the original owner
of the pellet at the site of installation, and to any
transferee
taking ownership of the pellet
at the
original site of installation within two years following the
date of original
purchase, that the pellet
will be free
from defects in materials and workmanship at the time
of manufacture.
After installation, if any covered components
manufactured by Ravelli
are found to be defective in
materials or workmanship during the applicable warranty
period,Pellet Solutions
Fire
will,
at its
r
discretian
own
,
epair or replace the covered components.
Solutions
Fire
Pellet
, at its own discretion, may fully
discharge all of its obligations under such warranties
by replacing the product itself
or refunding the
purchase price of the product itself. The
maximum amount recoverable under this
warranty is
limited to the purchase price of the product. This
warranty is subject to conditions, exclusions and
limitations as described below.
This warranty only covers pellet
that are purchased
and installed through an authorised Pellet
Solutions
Fire
dealer
or distributor. A list of authorised dealers is
available on the Pellet
Solutions
Fire
website
(www pelletfiresolutions
.
.co.nz).
This warranty is only valid while the pellet
remains at
the site of original installation.
Contact your installing dealer for warranty service. If the
installing dealer is unable to provide necessary parts,
contact the nearest authorised Pellet
Solutions
Fire
dealer or supplier. Additional service fees may apply if
you are seeking warranty service from a dealer other
than the dealer from whom you originally purchased the
product.
Check with your dealer in advance for any costs to you
when arranging a warranty call. Travel and shipping
charges for parts are not covered by this warranty.
10.2 Warranty Period
Warranty coverage begins at the date of installation. In
the case of new home construction, warranty coverage
begins on the date of
occupancy of the dwelling, or six
months after the sale of the product by an independent,
authorised, Pellet
Solutions
Fire
dealer/distributor,
whichever occurs earlier. The warranty period for parts
and labour for covered components is explained in
the following table.
Component(s) Parts
Period
Comments
Fireplace,
stovebody and
parts covering:
Firebox,
panel, & burnpot
Heat exchanger
Pedestals,
Panels & Legs
Full
replacement
5 years
parts
2 years
labour
Surface
burnpot liner
and ceramic
panels are
covered
separately (see
and exclusions
below).
Electrical items covering
Ignitor (including
tube)
Auger Motor
Circuit Board,
decal & mounting
bracket
Blowers
(Convection and
Combustion)
Timers
Sensors
Vacuum Switch
Wire harness
Full
replacement
2 years
parts &
labour
Replacement/spare Parts
All replacement
parts beyond
their original
warranty period
or purchased
new from a
Dealer
Full
replacement
1 year
parts only
Evidence of
the original
purchase date
will be required
e.g. a copy of
the original
invoice.
and exceptions
Burnpot Liner
and Brick Liner
Full
replacement
1 y
ear
s
parts &
labour
Paint on the
brick
lining may peel
over time due
to the extreme
conditions and
is not a
.
Exterior
surface
(including plating,
enamel or paint)
Full
replacement
1 years
parts &
labour
Colour changes
with heating
and tarnish,
discolourisation
and wear
(including
scratches,
etc.)
are not covered
under warranty.
Exclusions
Glass
No warranty
Vermiculite (Firex
600) & ceramic
panels (cast
majolica)
No warranty
Fibreglass rope
gaskets
No warranty