Tooway Troubleshooting Guide Version 1.0 – June 2014
Page 7
Customer Service Department
Possible Solutions:
Rx SNR:
Below 9db you will have no connection, the dish might have moved out of alignment. In the
example the Rx SNR is 10.6db.
Solution:
Contact Rawafed Libya to arrange a service call.
Cable Resistance:
3 Ohms and above the system will not perform to specification.
Solution:
Replace the IFL cable or contact Rawafed Libya to arrange a service callout.
4.2 Red Exclamation mark in the IFL box:
This means there is a problem with the cable from the dish to the Tooway modem.
Possible Solution:
1.
Power down the Tooway modem
2.
Remove the IFL cable from the Tooway modem
3.
Attach the cable to the Tooway Modem
4.
Power the modem and access the Basic Status Page (
http://192.168.100.1
)
5.
If the Red exclamation mark is still present in the IFL box, then arrange for a service callout
