RAYCO WARRANTY CERTIFICATE
A. General Outline
Rayco Manufacturing, LLC. warrants to the first user
that the products it supplies will be free from defects in
material and workmanship under normal and proper usage
for a period of 365 days from the date of delivery to the
first user. In addition, with respect to “Mini Work-Force”
models, the mainframe and control bar will be free from
defects in material and workmanship under normal and
proper usage for a period of two (2) years from said date
of delivery.
This warranty does not cover and Rayco makes no
warranties with respect to (i) any product that has
been subject to abuse, misuse, misapplication, neglect,
alteration or accident; to improper or incorrect repair
or maintenance; or to abnormal conditions of use,
temperature, moisture, dirt or corrosive matter; and (ii) any
material, parts or other components that are manufactured
by someone other than Rayco, which items carry only the
manufacturer’s warranty, if any. Furthermore, this warranty
does not cover expendable parts.
Individual components such as engines, engine drive
systems, batteries, and hydraulic components, etc. shall
be covered by standard warranties of their respective
manufacturers. Any claims must be submitted within 30
days of the repair.
B. Individual Components
1. Engines
All engines have specific warranties issued by OEM
and honored thru their respective dealer.
2. Hydraulic Components
Hydraulic components have variable warranties.
Rayco must preauthorize all hydraulic component
product warranties prior to removal from the
machine, and all warranty considerations are the sole
responsibility of the manufacturer.
3. Batteries
Batteries have a warranty that is honored thru
manufacturer. For warranty service, the purchaser is
to contact manufacturer directly.
4. Various Components
A. Belts will be covered under warranty only if Rayco
receives warranty from their supplier.
B. Sprockets Sheaves have a six month limited
warranty.
C. Electric clutches have a six month limited warranty.
D. Hydraulic Cylinders will be covered under warranty
only if Rayco receives warranty from their supplier.
5. Pockets and Teeth
Pockets and Teeth will be covered under warranty
only if they are defective before they are mounted on
a stump grinder. Once they are used, all warranty
stops.
C. Items not Covered
Rayco is not responsible for the following:
1. Premiums charged for overtime labor requested by
the purchaser.
2. Transporting the product to and from the place at
which warranty work is performed.
3. Any product that has been altered or
modified in ways not approved by Rayco.
4. Depreciation or damage caused by normal wear,
lack of reasonable and proper maintenance, failure to
follow operating instructions, misuse, lack of proper
protection during storage, or accident.
D. Unapproved Service or Modification
Rayco is relieved of its obligation under this warranty if:
1. Service (other than normal maintenance and
replacement of service items) is performed by
someone other than an authorized Rayco dealer; or
2. The product is modified or altered in ways not
approved by Rayco.
E. Obtaining Warranty Service
To obtain performance of this warranty, the original retail
purchaser must request warranty service from a Rayco
dealer authorized to sell the product to be serviced.
When making such a request, the purchaser must present
evidence of the product’s delivery date, make the product
available at the dealer’s place of business, and inform the
dealer in what way the purchaser believes the product to
be defective.
Warranty repairs can be made in the field if the
purchaser and servicing dealer so desire. However, travel
time expense to and from the job site will be purchaser or
dealer responsibility.
F. No Implied Warranty or Other
Representation
Where permitted by law, neither Rayco nor any company
affiliated with it makes any warranties, representations
or promises, expressed or implied, as to the quality or
performance, or freedom from defect of its products other
than those set forth above, and NO IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS IS MADE.
G. Limitation of Purchaser’s Remedies
Where permitted by law, the purchaser’s only remedies
in connection with the branch of performance on any
warranty on any Rayco product are those set forth on this
page. In no event will the dealer and or Rayco be liable
for incidental or consequential damages, including but not
limited to: loss of profits, rental of substitute equipment, or
other commercial loss.
H. No Dealer Warranty
The selling dealer makes no warranty of his own on
any item warranted by Rayco, and makes no warranty on
other items unless he delivers to the purchaser a separate
written warranty certificate specially warranting the item.
A dealer has no authority to make any representation to
promise on behalf of Rayco, or to modify the terms or
limitations of this warranty in any way.
If you have a situation where you are not sure if a
component is covered under warranty, please do not
hesitate to contact us. Rayco wants you and your
customer to be 100% satisfied with our products and
service.
