11.4 Sonar troubleshooting
Problems with the sonar and their possible causes and solutions are described here.
No transducer connected message displayed
Possible causes
Possible solutions
Incorrect display software version
Display software may be incompatible with your connected transducer. Check the Raymarine
website and ensure that the display is running the latest available software.
Transducer not connected
Connect compatible transducer / Ensure that the transducer cable connector is fully inserted
and locked in position and reboot the display.
Wrong transducer selected
Transducer selection is performed as part of the initial start up wizard, if an incorrect transducer
was selected then the ‘No transducer connected’ message is displayed each time a new instance
of the Fishfinder app is opened. to view the Fishfinder image, press the Menu button and select
the fishfinder channel you want to view.
To prevent further ‘No transducer connected’ warnings perform a factory reset and ensure the
correct transducer is selected from the bottom of the Boat details page of the startup wizard.
Damaged display connector
Check that the transducer connector pins on the back of the display are not bent or broken /
missing. If damage is detected replace the display or send it to an authorized service agent
for repair.
Damaged transducer or cable
1.
Check that the transducer cable connector is free from damage, is correctly orientated and
fully inserted into the display and that the connector is locked in position. If damage is
detected, replace the transducer.
2. Check the condition of the transducer and cabling for signs of damage. If damage is detected,
replace the transducer.
Wrong transducer fitted
Check product and transducer documentation and ensure that the transducer is compatible with
your system. Replace with a compatible transducer, if necessary.
Scrolling image is not being displayed or is intermittent
Possible causes
Possible solutions
Sonar ping disabled
Enable sonar ping from the shortcuts page by pressing the
[Power]
button and enabling
[Sonar
ping]
.
Transducer location
Check that the transducer has been installed in accordance with the instructions provided with
the transducer.
The transducer must be installed where it is , always submerged, is parallel to the waterline and
in an area free from turbulence and aeration.
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