38
DIAGNOSTIC CODE
SYMPTOM
SOLUTION
Up Arrow Flash(es)
Down Arrow
Flash(es)
4
1-4
Door is moving stops and or reverses.
Manually open and close the door. Check for binding or obstructions, such as a broken spring or door
lock, correct as needed. If the door is binding or sticking contact a trained door systems technician. If door
is not binding or sticking attempt to reprogram travel (refer to page 25).
4
5
Opener runs approximately 6-8", stops and reverses.
Communication error to travel module. Check travel module connections, replace module if necessary.
4
6
The garage door opener will not close and the light bulbs
flash.
Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both
LEDs are steady and not flickering. Make sure nothing is hanging or mounted on the door that would
interrupt the sensor's path while closing.
The garage door opener will NOT enter Wi-Fi
®
LEARN mode:
l
After the initial installation of the garage door opener, the garage door opener must
complete a full cycle (open and closed) before the Wi-Fi LEARN mode can be activated.
l
If there has been a recent power outage, the garage door opener must complete a full cycle
before the Wi-Fi LEARN mode can be activated.
See page 31 to activate Wi-Fi LEARN mode.
The garage door opener will NOT connect to my Wi-Fi network:
l
Network password entered incorrectly. Double check your network password and re-enter.
l
Weak Wi-Fi signal in the garage. Ensure the Wi-Fi signal is reaching the garage, see
page 3.
The garage door opener can beep for several reasons:
l
(If applicable) Operating on battery power or the 12 Vdc battery needs to be replaced, see
page 27.
l
Garage door opener has been activated through a device or feature such as Timer-to-Close,
garage door monitor or MyQ
®
Internet Gateway, see page 30.
My door will not close and the light bulbs blink on my motor unit:
The safety reversing sensor must be connected and aligned correctly before the garage door opener
will move in the down direction.
l
Verify the safety sensors are properly installed, aligned and free of any obstructions.
My remote control will not activate the garage door:
l
Verify the lock feature is not activated on the door control.
l
Reprogram the remote control.
l
If the remote control will still not activate the door check the diagnostic codes to ensure the
garage door opener is working properly.
My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the light on when the safety reversing
sensors have been obstructed or when the motion sensor on the door control detects movement in the
garage. This feature can be disabled using the door control, see page 33.
My neighbor’s remote control opens my garage door:
Erase the memory from your garage door opener and reprogram the remote control(s).
My vehicle's Homelink
®
is not programming to my garage door opener:
Depending on the make, model, and year of your vehicle an external adapter may be required. Visit
www.homelink.com for additional information.
Troubleshooting
