8
TROUBLESHOOTING GUIDE
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE:
All troubleshooting steps should be performed by an adult only
Problem
Possible Cause
Solution
Does not work out of the box
Unit must be traveling at least 3 mph
(5 km/h) before motor will engage.
Loose connection(s).
Kick start to at least 3 mph (5 km/h) while twisting throttle to
engage motor.
Check for loose connections/wires underneath the deck plate.
No longer works
Loose connection(s).
Charger not working.
Tripped reset button.
Battery will not hold a charge.
Check for loose connections/wires underneath the deck plate.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
With no weight on the unit, carefully lift up the back end; manually (and
carefully, of course) spin rear wheel and apply throttle to engage the
motor. If motor engages - Replace Battery.
The reset button will trip if the motor is overloaded. An excessive
overload may be caused, for example, by too heavy a rider, too steep
a hill, etc. Wait a few seconds then press reset button. Correct riding
conditions to prevent overload.
If motor does not engage, but makes a clicking sound - Replace Battery.
If motor does not engage, no clicking sound - Replace Control Module.
Short run time/runs slow
Rider weight.
Riding conditions.
Battery not fully charged.
Old/damaged battery.
Tire is not properly inflated.
Improper battery maintenance.
Brake dragging.
Do not exceed 120 lb (54 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with heavy debris.
Charge unit for a full 12 hours.
With no weight on the unit, carefully lift up the back end; manually (and
carefully, of course) spin rear wheel and apply throttle to engage the
motor. If motor engages - Replace Battery.
Charge battery periodically when not in use.
Tire will lose some pressure over time. Verify correct tire pressure.
Do not store unit in freezing or below freezing temperatures. Freezing
will permanently damage the battery and greatly reduce ride time.
Refer to page 4 Charging the Battery
Refer to adjusting the brake on page 6.
Runs intermittently
Loose connection(s).
Check the wires around the throttle and connectors underneath the
deck plate.
Replace - twist grip throttle.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative
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