11
Need Help?
Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at
www.razor.com
. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer
Service contact information is listed at the back of this manual.
Need Help?
Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at
www.razor.com
. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer
Service contact information is listed at the back of this manual.
11
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solution
Does not work out of the box
Unit must be traveling at least 3 mph (5
km/h) before motor will engage
Undercharged battery
Kick to start to at least 3 mph (5 km/h) while engaging throttle to
engage motor.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
No longer works
No lights on charger
Undercharged battery
Battery will not hold a charge
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace charger
Replace battery.
Short run time/runs slow
Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 220 lb. (100 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 5 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned
OFF
and fully charged prior to doing any Troubleshooting.
NOTE:
All troubleshooting steps should be performed by an adult only.
