10
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solution
Does Not Work Out Of The Box
Unit must be traveling up to 3 mph before
motor will engage
Loose connection(s)
Kickstart to 3 mph while applying the throttle to
engage motor
Check for loose connections/wires underneath
the deck plate
No Longer Works
Loose connection(s)
Charger not working
Tripped reset button
Battery will not hold a charge
Check for loose connections/wires underneath
the deck plate
Check power to wall outlet and/or try a
different outlet
Check lights on charger:
Plugged into wall = Green
Plugged into wall & unit = Red = Charging
Charging Complete = Green
No lights/Blinking lights - Replace Charger
With no weight on the unit, carefully lift up the
back end; manually (and carefully, of course)
spin rear wheel and apply throttle to engage
the motor. If motor engages - Replace Battery
The reset button will trip if the motor is
overloaded. An excessive overload may be
caused, for example, by too heavy a rider,
too steep a hill, etc. Wait a few seconds then
press reset button. Correct riding conditions to
prevent overload
If motor does not engage, but makes a clicking
sound - Replace Battery. If motor does not
engage, no clicking sound - Replace Control
Module
Short Ride Time/Runs Slow
Rider weight
Riding conditions
Battery not fully charged
Old/damaged battery
Tire is not properly inflated
Improper battery maintenance
Brake dragging
Do not exceed 120 lbs maximum weight limit
Use only on flat, dry surfaces. Avoid inclines
and areas with heavy debris
Charge unit for a full 12 hrs
With no weight on the unit, carefully lift up the
back end; manually (and carefully, of course)
spin rear wheel and apply throttle to engage
the motor. If motor engages - Replace Battery
Charge battery periodically when not in use
Tire will lose some pressure over time. Verify
correct tire pressure
Do not store unit in freezing or below freezing
temperatures. Freezing will permanently
damage the battery and greatly reduce ride
time. Refer to Page 5 Charging the Battery
Check the brake cable has 2-3 mm of slack at
lever. Cables should NOT be wrapped around
the handlebar stem. Adjust brake cable slack
according to page 6 instructions
Runs Intermittently
Loose connection(s)
Check the wires around the throttle and
connectors underneath the deck plate
Replace - Twist Grip Throttle
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE:
All troubleshooting steps should be performed by an adult only
