RBR CncGcoder HD, Manual

Troubleshooting

CncGcoder® HD Manual 

21

Troubleshooting 

Also view the current Tips and FAQs available at 

www.cncgcoder.com

 for more support. 

Resetting the Device 

A reset may become necessary when the device no longer responds to a 
tap or button press.  For example, the device may require a reset after the 
battery power drops below a critical level.  

Soft Reset 

This is comparable to restarting a Windows PC.  It re-launches the 
operating system and preserves any saved data. 

1.  Press the Reset button 
2.  Hold for 2 seconds 
3.  Release the Reset button 

Hard Reset 

In cases where the internal RAM is corrupted to the point that the unit will 
not boot, it may be necessary to perform a Hard Reset.  
NOTE:  Files stored in the On-board Flash are NOT erased. 
 

1.  Hold down the 

Power

 key. 

2.  Press the Reset button 

(while continuing to hold Power Key)

3.  Hold for 2 seconds 
4.  Release the Reset button 
5. Release the 

Power

 key. 

6. The 

Confirm Erase

 dialog box will appear.  Press the up arrow to 

complete the hard reset.  Any other key will perform a soft reset. 

7. Tap 

OK 

to reinstall the CncGcoder

®

 program. 

8.  Once the CncGcoder

®

 has finished installing, perform a soft reset. 

Blank Screen 

When the information on the screen is not visible try the following tips. 
 

¾

  Plug in the AC power adapter to charge the battery.  (See Charging the Battery) 

¾

  Adjust the contrast and the backlight.  (See Setting Backlight and Contrast Quick Tip) 

¾

  Soft Reset the Unit 

¾

  Hard Reset the Unit 

Recalibrate Screen 

If the device isn’t responding properly to presses on the touch screen, a recalibration may 
be required. (See Configuring Stylus Quick Tip)