RBR quartz3 Q, Instrument Manual

RBR#0008818revA

 –  

23

Item No.

Part No.

Description 

Qty.

1

0002430

SCHS 1/4-20x1 SS MCMASTER 
92196A542

4

2

0007865

RBR external pressure adapter

1

3

0001798

O-RING 2-012 N70

1

6.6.6  Repairs

We support all instruments and software that we manufacture. First line support is always available by phone or e-mail. 
Please contact us immediately if you are experiencing problems with your RBR product. It is very important to contact 
us before returning your instrument, as some difficulties can be easily solved on-site by the user. Please have the model 

and serial number of the unit handy when you contact us at 

support@rbr-global.com

.

There are no user-repairable parts of the logger. Any attempt at repair, whether successful or not, without prior 

authorization from RBR Ltd., will void the warranty. If it is necessary to return the product to RBR for an upgrade, repair, 

or calibration; please review the detailed shipping information on our website

www.rbr-global.com

 before returning the 

unit.

In the unlikely event of an instrument requiring service at RBR, contact us for an RMA number and please use the 
following shipping address:

RBR Ltd
95 Hines Road Unit 5
Kanata, Ontario
CANADA K2K 2M5

Tel1 (613) 599-8900

For those who are shipping from outside of Canada, you will need to clearly mark the waybill and any other customs 
paperwork with the following:

"Canadian goods being returned to manufacturer for repair. NOT A SALE."

Please state the instrument value on the waybill as closely as possible to the current market value based on the original 
purchase price less depreciation. Please contact RBR if you have any questions about the instrument value. Send the 
unit using your own preferred method (prepaid). However, we suggest that you do not use Ground Service since 
customs brokerage charges will be billed incorrectly.

Units repaired under warranty will be returned prepaid by RBR. Warranty repairs are decided on a case by case basis.

Standard Repair Charges (Non-warranty)

Our minimum repair charge is $150 CAD. This charge covers a comprehensive initial check, including verification 
calibration and sensor functionality. Minor repairs are also covered by this basic fee. If further repair work or re-
calibration is necessary, a quotation will be issued to the customer. Once we have received authorization to proceed,