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Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or
local service.
• The handset may be out of range of the base. Move closer to the base
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the home button or cell button, and the charge
indicator on the base should be lit when the handset rests in the cradle. If not, the battery
may need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer software switch is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some extension phones.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household appliance. If
necessary, relocate the base.
• Charge the battery (for 16 hours).
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or
an eraser.
• See solutions for “No dial tone” on previous page.
• Replace the battery.
Memory dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Troubleshooting
