RCA DHG535, User Manual

Page 1: ...CABLE SATELLITE TELECOM TERRESTRIAL DHG535 DATA VOICE GATEWAY User manual ...

Page 2: ...e cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical PacketCable and DOCSIS compliant The RCA DHG535 is a residential gateway product which provides broadband Internet access and telephone capability all in one unit Also referred to as an Embedded Media Terminal Adapter EMTA this residential gateway connects to cable systems us...

Page 3: ...your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No ____________________________Serial No ________________________________ Purchase Date ________________________Dealer Address Phone _________________________ ...

Page 4: ...mong the Devices 9 What the EMTA Does 9 What the EMTA Needs to Do Its Job 9 Contact Your Local Cable Company 10 Connecting the EMTA to a Single Computer 12 Attaching the Cable TV Wire to the EMTA 12 Important Connection Information 13 USB Connection to One Computer 13 USB Connection 14 Using Windows 2000 for USB Connection 15 Using Windows Me for USB Connection 18 Using Windows XP for USB Connecti...

Page 5: ...e Than Two Computers to the EMTA 26 Telephone or Fax Connection 27 Activating the EMTA 28 Accessing the Internet 28 Basic Status Web Page Group 29 Basic LAN 29 Hardware Info 30 Event Log 30 CM State 31 Frequently Asked Questions 32 General Troubleshooting 33 FCC Declaration of Conformity and Industry Canada Information 35 Service Information 36 Glossary 37 ...

Page 6: ... for IP telephony z Support simultaneous voice and data communications z Two simultaneous voice conversations in the different FXS ports with different CODEC PCM A law PCM law G 723 1 G 729 G 729a G 729e G 728 G 726 BV16 and BV32 z Echo Cancellation z Voice Active Detection VAD z DTMF detection and generation z Comfort Noise Generation CNG z Support V 90 fax and modem services z Transparent bridgi...

Page 7: ...n Note You might need to use the CD ROM to install the USB driver if you are connecting via the USB port CD ROM Contents z Electronic copy of this user s guide in additional languages PDF format z Adobe Acrobat Reader application you can load to read PDF format if you don t have it loaded already z USB drivers required if connecting by USB z Links to Thomson and RCA web sites DOCSIS and PacketCabl...

Page 8: ...n Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to your EMTA USB Windows 2000 ME XP Vista only USB Port The Universal Serial Bus is a high speed bus that enables your computer to communicate simultaneously...

Page 9: ... outlet You will need 2 suitable screws which screw diameter would be 4 4 mm to wall mount the Cable Modem or the Battery Pack Two different wall mount directions could be chosen for the Battery Pack To do this 1 Ensure that the wall you use is smooth flat dry and sturdy and use the 4 screw holes which are 101 6 mm apart from each other 2 Fix the screws into wall leaving their heads 3 mm 0 12 inch...

Page 10: ...X X X X Following system initialization complete to before DS scanning ON FLASH OFF OFF X X X X During DS scanning and acquiring SYNC ON ON FLASH OFF X X X X From SYNC completed receiving UCD to ranging completed ON ON ON FLASH X X X X During DHCP configuration file download registration and Baseline Privacy initialization ON ON ON ON X X X X Operational NACO ON DOCSIS Start up Operation ON FLASH ...

Page 11: ...ON ON ON Both Lines On Hook ON FLASH ON Tel1 Off hook Tel2 On hook ON ON FLASH Tel1 On hook Tel2 Off hook AC Good Battery Bad ON CM Normal Operation FLASH FLASH OFF Both Lines Off Hook ON Both Lines On Hook FLASH Tel1 Off hook Tel2 On hook ON Tel1 On hook Tel2 Off hook AC Fail Battery Good FLASH OFF Both Lines Off Hook ON Both Lines On Hook FLASH Tel1 Off hook Tel2 On hook ON Tel1 On hook Tel2 Off...

Page 12: ... 2 RJ 11 Phone set connector ETHERNET Ethernet 10 100BaseT RJ 45 connector USB USB Connector CABLE F Connector Installing the Battery This section provides information on installing batteries into the EMTA Follow the steps below 1 Ensure the power cord is unplugged 2 Remove the battery cover on the rear panel There are two battery compartments You may install a single battery into either compartme...

Page 13: ...eptacle that is always ON non switchable The battery will fully charge within 4 hours Clearance When installed at normal room temperatures and desktop locations a minimum of 1 clearance should be maintained around the unit to allow for ventilation When installed in areas like utility closets where temperatures might exceed 100 degrees F then 4 clearance is required around the unit This product is ...

Page 14: ...cketCable compliant headend equipment and provide the IP based voice communications The IP traffic can transfer between the EMTA and DOCSIS compliant headend equipment The data security secures upstream and downstream communications What the EMTA Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard Euro DOCSIS or ...

Page 15: ...ything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet service work for you Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your EMTA You should have the following information ready which you will find on the sticker on the EMTA The seria...

Page 16: ... data service if the cable account is set up but no telephony service is available You have a cable outlet near your PC and it is ready for Cable Modem service Note It is important to supply power to the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready whenever you need Important Information Your cable company should al...

Page 17: ...nection Attaching the Cable TV Wire to the EMTA 1 Locate the Cable TV wire You may find it one of three ways a Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 for the wiring...

Page 18: ...ns simultaneously Below are important points to remember before you connect the EMTA For USB connections follow the instructions on this page For Ethernet connections go to page 21 For telephone and fax connections go to page 23 USB Connection to One Computer Note Only use the power supply provided with this unit Using other power supplies may damage the unit Fig 2 USB Connection ...

Page 19: ...coaxial cable to the cable connection on the wall and the other end to the CABLE jack on the EMTA 2 Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the EMTA and plug the power supply into an AC outlet 3 Insert the supplied EMTA CD ROM Wait momentarily for the CD window display 4 Close all open applications and dialog boxes including the CD window Note Some applications ...

Page 20: ...stem 6 When the Found New Hardware Wizard appears click Next to initiate the search for drivers for your USB device Note If Windows 2000 does not recognize the presence of the EMTA your BIOS settings may not permit USB and or Plug and Play devices Please contact the customer service department of the computer company 7 Choose the Search for a suitable driver for my device recommended option and cl...

Page 21: ...if the search finds USB Composite Device driver Proceed to step 10 10 Follow these instructions ONLY if the driver found was NOT the Thomson USB CDC Devices A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM option choose Specify a location Click on Next to continue D In the location box key in your CD ROM drive For example i...

Page 22: ... located on the EMTA CD ROM Remove the Windows 2000 CD ROM if necessary and reinsert the CD ROM that accompanied your EMTA 13 Click on Finish to complete the process 14 The installation is now complete To validate a proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Pa...

Page 23: ...service department 7 The automatic search should find and install the driver for the RCA or Thomson Digital Cable Modem Click on Finish to complete the process 8 When the System Settings Change window appears click Yes to restart your computer 9 The Thomson Digital Cable Modem installation is now complete To validate a proper installation perform the following instructions A Click on the Start ico...

Page 24: ...e to search for software Choose No not this time and click Next 7 The Found New Hardware Wizard will then display the device name and ask you to insert the installation CD ROM that came with the unit Choose the Install from a list or specific location Advanced option and click Next Note If Windows XP does not recognize the presence of the EMTA i e the Welcome to the New Hardware Wizard did not aut...

Page 25: ...10 The EMTA installation is now complete To validate a proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Panel window will appear C Double click on the System icon and select the Device Manager D Scroll down the list until you come to Network Adapters Double click on ...

Page 26: ...r Thomson USB CDC Device Choose the Locate and install driver software recommended option Fig 12 Note If Windows Vista does not recognize the cable modem s presence i e the Windows need to install driver software for your Thomson USB CDC Device did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department ...

Page 27: ...only 22 8 When appears Allow Windows to search online for driver software for your Thomson USB CDC Device Choose the Don t search online option to continue Fig 14 Fig 14 9 Your computer will ask you to insert the installation CD ROM that came with the unit and click Next to continue Fig 15 Fig 15 ...

Page 28: ...ions contained in this document are for representation only 23 10 Your computer will install the drivers for the RCA USB Cable Modem Fig 16 Click on Close to complete the process Fig 16 11 Choose a network category and click OK Fig 17 Fig 17 ...

Page 29: ...ion perform the following instructions Click on the Start icon in the lower left hand corner of your screen Select Settings followed by Control Panel The Control Panel window will appear Double click on the network center icon and select the Manage network connections The RCA USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly ...

Page 30: ...DAPTER jack on the EMTA and plug the power supply into an AC outlet 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the EMTA Make sure that the Ethernet cable is straight wired not null or crossover wired However you will need a crossover type cable if you are connecting the modem to a hub ...

Page 31: ... EMTA to be connected to the hub 10BaseT or 100BaseT Hub or Switch Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It can accept either a ...

Page 32: ...Connect a standard phone line cord directly from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the EMTA 2 If there is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the LINE jacks of the EMTA Connect a standard phone line cord directly from the phone...

Page 33: ...Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or reset the EMTA during this process To make sure that you can access the Internet successfully please check the following first 1 Make sure the connection through Ethernet or USB between the EMTA and your computer is OK 2 Make sure the TCP IP protocol is set properly 3 Subscribe ...

Page 34: ...entation only 29 Basic Status Web Page Group Basic LAN The screen will be shown as below This page displays the RF parameters the status of the EMTA and the interface parameters You can choose any interface such as LAN CABLE USB or MTA from the drop down list to see the parameters for it ...

Page 35: ...nly 30 Hardware Info This page offers the hardware info for this device containing the system information MTA serial number firmware name and build time and so on Event Log This page records the event log for DOCSIS PacketCable and NCS Audit You can clear the logs by pressing the Clear Log button ...

Page 36: ...Chapter 2 Advanced Information Illustrations contained in this document are for representation only 31 CM State You can find the cable modem state on this page ...

Page 37: ...ices including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV surf the Internet and talk to my friends through the EMTA at the same time A Absolutely Q What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more i...

Page 38: ...n z Even new computers don t always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it z Check to see that you are using the right type of Ethernet cable The modem won t register a cable connection Online light not on continuously z If the modem is in Initialization Mode the INTERNET lights will be flashing C...

Page 39: ...ight on the EMTA stays on while others flash check with your TSP or cable company z If the EMTA is connected to existing house telephone wiring make sure that another telephone service is not connected The other service can normally be disconnected at the Network Interface Device located on the outside of the house z If using the second line on a two line telephone use a 2 line to 1 line adapter c...

Page 40: ... installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determin...

Page 41: ...ectly from your cable company then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your EMTA from a retailer see the enclosed warranty card ...

Page 42: ...dems and associated equipment F Connector A type of coaxial connector labeled CABLE IN on the rear of the EMTA that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the EMTA IP Address A unique 32 bit address ...

Page 43: ... enabling the Media Terminal Adapter MTA to register and provide services over the network TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems TFTP Trivial File Transfer Protocol the system by which the Media Terminal Adapter s conf...

Page 44: ...o 92100 Boulogne Billancourt France Fax 33 0 141 86 56 59 www thomson broadband com 2006 Thomson Inc Trademark s Registered Marca s Registada s Photos and features subject to change without notice Illustration of product finish may vary from actual color C ...