RCA IP110, Operation Manual

Page 1: ...IP110 IP Phone ...

Page 2: ...s do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful boOKlet How To Identify and Resolve Radio TV Interference Problems This boOKlet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 ...

Page 3: ...4 Anonymous call 25 Dial Plan 26 Incoming calls 27 DND 28 Call Forward 28 Auto Answer 29 Call log 30 Accessing Call log 30 Accessing Missed Calls list 30 Accessing Dial Calls list 30 Call list items management 30 During an Active Call 31 Mute 31 Call Hold 31 Call Waiting 31 Handling a waiting call 31 Call Waiting Configuration 32 Call Transfer 32 3 way Conference 33 Voicemail 33 Voicemail settings...

Page 4: ...of Contents DND 42 Call Return 42 Pick Up 42 Call Park 43 Voice Mail 43 Prefix 43 Redial 43 Trouble shooting 44 Appendix A 46 Line Key configuration menu 46 Memory Key configuration menu 47 Service 48 Warranty 49 ...

Page 5: ...et Cord AC Adapter Ethernet Cable Quick Start Guide Setting up your IP110 This section introduces how to set up the phone with the components in the packing list Connecting the Handset Cord Connecting to the Network and Power Connecting the Handset and Headset not included Getting Started ...

Page 6: ... Ethernet cable and switch hub are PoE compliant The LAN Port can also be connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as a PC Connect the phone s PC port to the computer s network port using an Ethernet cable Power Socket Headset PC Handset Network Socket Press here to release stand ...

Page 7: ...ers configure manage and use their phone in an intuitive and simple manner The phone s web server can be accessed with any web browser Press the OK button when the phone is in idle mode to find out your IP110 s IP address Enter it for example http 10 0 4 66 into the address bar of your web browser The default administrator s login name and password are admin admin Network Settings Click on NETWORK...

Page 8: ...le this account Label The name shown on the LCD screen Display Name What the phone will display on the other phone s Caller ID This may be overridden by data at the service provider Register Name Register name provided by your service provider User Name User name provided by your service provider User Password User password provided by your service provider SIP Server SIP server address provided b...

Page 9: ...X SIP Server require an authentication a correct password is needed Make sure you are using the appropriate input method or enter the pass word via the web user interface Basic Configuration using phone keypad You will need admin privileges to perform this and other configurations By default the phone will be in user mode so you will need to perform a simple procedure to switch to admin mode ...

Page 10: ...ion Enable disable the account Label What the phone will display on the other phone s Caller ID This may be overridden by data at the service provider Display Name The local phone name showing on the other phone when calling Register Name Register name provided by your service provider User Name User name provided by your service provider Password Account password provided by your service provider...

Page 11: ...11 Overview 2 Lines Menu Back Hold DND Conference DIR Toggle Mute Cancel Volume Up Volume Dow Speaker Voicemail Call Transfer Headset ...

Page 12: ...ription Steady blue You have new messages or new missed calls Blinking blue There is an incoming call or a call is muted Slow blinking blue The network is not available or SIP server failure Off IDLE MODE Icons The IP110 displays icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected MISSED CALLS CALL IN CALL OUT Input me...

Page 13: ...RD AUTO ANSWER DND In HANDSET mode In HEADSET mode In SPEAKER mode Keypad Lock User Interface There are two ways to customize specific options on your phone Using the keypad and display of the phone Using the Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web inter face abc ABC ...

Page 14: ...dvanced Phone Functions Accounts 4 4 Network 4 4 Reset Factory 4 Set Password 4 4 Set AES Key 4 4 Auto Provision 4 4 Other Features Messages 4 History 4 4 Directory 4 4 User Mode 4 Note 1 The above table only indicates most of phone functions rather than all of them Please refer to next chapters for more details 2 Some functions are password protected In this case when you are prompted for a passw...

Page 15: ...user password is used to access Web interface The advanced settings of the phone such as Network Account and Reset to Factory settings via the phone interface The default administrator password for the phone interface is admin The user name for the web interface access is admin and the password is admin To change the administrator password via Phone interface 1 Make sure active User Type is admin ...

Page 16: ...face or the web interface This option allows you to review IP address MAC Machine Access Control address Firmware version Network MAC LAN Netmask Gateway DNS etc Phone Model Hardware Firmware Product ID and MAC Accounts The status of the two SIP accounts To check the Phone Status via phone interface Press OK button to check the IP Use the navigation keys to check the other information To view the ...

Page 17: ...ons and change parameters to meet your needs You can set Time Zone NTP Server1 and DST respectively By default GMT 0 and automatic DST are configured If Manual is chosen the time can be set manually Use the UP and DOWN naviga tion keys to select the option and enter the specific date and time Press the OK button to save your changes Or press MENU BACK key to return to the previous screen To set ti...

Page 18: ... OK button you can enter the main menu and the keylock function is disabled as well To enable keypad lock via Web interface Choose Phone Preference web page to change the Keyboard lock option Audio Settings Volume Handset speaker headset and ringer volumes can be adjusted independently To adjust the volume in idle mode Press MENU BACK 3 SETTINGS 1 BASIC Scroll to 3 Phone Volume and press OK button...

Page 19: ... MENU BACK to cancel Codec Selection The IP110 supports the following voice codecs PCM u law PCM a law G 729 G 722 G 726 iLBC iLBD 20 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs via web interface Choose ACCOUNT ACCOUNT SETTINGS Account 1 Account2 Select the desired codecs in Code...

Page 20: ... key to select the ADD option Press the OK button and enter a Name for your contact Then press the DOWN navigation key to enter phone number of the contact via the keypad Use the DIR TOGGLE key to select between numeric and upper lower case alphanumeric modes Press the DOWN navigation key to select if you would like this contact to be as sociated with a specific VoIP account on this phone The defa...

Page 21: ...avigation keys to select Value enter the desired number and press OK key to confirm To use a Speed Dial key simply hold DOWN the desired key for 2 seconds The IP110 will automatically begin dialing that selection To edit delete a contact via Phone interface Press DIR TOGGLE 1 DIRECTORY or MENU BACK 6 DIRECTORY 1 DIRECTORY Use the UP and DOWN navigation key to select the contact list e g 1 Contacts...

Page 22: ...tion or press the MENU button to return to the directory To move a contact from Call Log to Contacts via Phone interface Press MENU BACK 5 HISTORY or use the LEFT key shortcut Use the navigation keys to select a record then press the DIR TOGGLE key to enter the edit page From here you can give the contact a name add additional phone numbers change the account association or give a VIP ringtone to ...

Page 23: ...al the number you want to call or 2 Dial a number and press the SPEAKER button the HEADSET button or pick up the handset or 3 Go to Directory use the navigation keys to select the desired contact or 4 Press the LEFT navigation key to enter the call log interface then use the navi gation keys to make your selection press LEFT RIGHT button to choose All Calls Dialed Calls Received Calls Missed Calls...

Page 24: ...as an on the left 4 Press the OK button to save the changes or MENU to cancel Hot Line Hot Line allows your phone to dial a number automatically if it has been off hook for a specified time period and no keys have been pressed Both destination num ber and timeout can be configured The service is enabled if Hot Line Number has been configured To set the hot line number via the IP phone interface Pr...

Page 25: ...erfaces To set Anonymous call via phone interface 1 Press MENU BACK 2 FEATURES 4 ANONYM CALL to enter the configura tion page if the active user type is admin or var press MENU BACK 2 FEATURES 6 ANONYM CALL 2 Use LEFT or RIGHT navigation keys to select the account to be anonymous 3 Press DOWN navigation key to display Block CID then press LEFT or RIGHT navigation keys to enable disable the anonymo...

Page 26: ...ve admin or var rights Check active User Type before attempting to configure using phone interface Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combina tions of dialed digits Dial plans can be used for least cost routing dialing convenience or to prevent users from calling specific num...

Page 27: ...e number is entered Dial End tmo Enable To enable or disable the Dial End timeout Hook Off tmo Timeout for the unit to go back to standby mode after the handset is off hook Hook Off tmo Enable To enable or disable the Hook Off timeout Incoming calls Answering an incoming call 1 Lift the handset or press the SPEAKER button to answer using the speaker phone or press the HEADSET button to answer usin...

Page 28: ... DOWN naviga tion keys then press the OK button to save the changes 3 When you select to enable disable the DND function it will send these codes to the server and the server will turn on off the DND function In this case any calls addressed to the phone s extension will be rejected by the server automatically and will not be included in the Call Log Note When DND is locally enabled the correspond...

Page 29: ... sure the right User Type is active 4 When CALL FORWARD is enabled the corresponding icon will be shown on the display 5 FWD To will be displayed on the idle screen after an incoming call was for warded Users can press the MUTE CANCEL button to clear the message Auto Answer Auto Answer allows an incoming call to be answered without requiring any action by the user This function is set on a per acc...

Page 30: ...en which indicate the list you are on Accessing Missed Calls list You can access the Missed Calls list by pressing the LEFT navigation key from idle mode to reach the Call Log and then RIGHT navigation key twice as explained above When you are in the Missed Calls list you should see the icon on the screen Accessing Dial Calls list You can access the Dialed calls list directly by pressing the UP na...

Page 31: ...eived and made while having a call on hold To hold resume a call Press HOLD DND button to put your active call on hold If there is only one call on hold press HOLD DND button again to retrieve the call If there is more than one call on hold press the UP DOWN navigation keys to select the desired call then press HOLD DND button again to retrieve the call Call Waiting This call feature allows your p...

Page 32: ...rted To make a Blind Transfer via phone interface no prior announcement of the call 1 Press the CALL TRANSFER button during an active call placing the call on hold 2 Dial the second phone number and press the CALL TRANSFER button to complete the transfer To make an Attended Transfer via phone interface with prior announcement 1 Press the CALL TRANSFER button during an active call putting the call ...

Page 33: ...backlight will be on The LED of the phone will turn solid blue Voicemail settings To configure the voicemail code via Phone interface 1 If your user type is admin go to MENU BACK 4 MESSAGEs 2 SET VOICE MAIL 2 Use the navigation keys to select the Line you want to set enter the number to connect to your system voicemail You can press DIR TOGGLE to choose the proper input method 3 Press the OK butto...

Page 34: ...s Account Setting Please refer to Configuration and Registration chapter for the basic account setting information The following table lists the parameters in Advanced Account Setting section of the web interface Field Name Description Local SIP Port Local SIP port The default value is 5060 DTMF Type Select DTMF type Session Timer This toggles the Session Timer on or off Session Initiation Protoco...

Page 35: ...st domain regardless of their physical location The IP110 supports 802 1p and q packet tagging VLAN ID and Priority can be set via phone or web interface To configure VLAN settings via Phone interface 1 Make sure the active User Type is admin or var 2 Press MENU BACK 3 SETTINGS 2 ADVANCED 3 Enter the password required scroll to Network option press OK button and select VLAN then press OK to enter ...

Page 36: ...otocol EAP This IP phone supports 802 1X For the details please consult your system admin istrator or technical support Reset to Factory You should reset the phone only when the phone configuration has been changed and the phone is no longer functioning anymore To maintain the configuration of the phone please see a network administrator or service provider for assistance To reset to factory via p...

Page 37: ...VISIONING Settings Set Auto Provision via phone interface 1 Go to MENU BACK 3 SETTINGS 2 ADVANCED 2 You are prompted to enter password 3 Scroll to 7 Auto Provision and press OK button Enter the URL User Name and Password optional Click OK key to save the changes and reboot the phone Note Any power interruption during the subsequent process will most likely lead to a flash memory error As a result ...

Page 38: ...capture via web interface 1 Go to SYSTEM LOG SETTINGS 2 Change the Print Enable to Enable 3 Press the SAVE button 4 After the Log Settings is saved successfully reboot the phone To export the system log via web interface When the desired data is collected follow these steps to export the system log 1 Go to SYSTEM LOG SETTINGS in the web interface 2 Press the EXPORT button 3 After the log file is c...

Page 39: ... to DND Line keys Configuration The phone has 2 line keys to which functions can be assigned out of a list of func tions The following list shows the functions you can set on the Line keys The next paragraphs provide a description for each function The default configuration for each key is Line Line Speed Dial Conference Forward Transfer Hold DND Call Return Pick Up Call Park Voicemail Prefix Redi...

Page 40: ...nce To assign the key as Conference via the web interface Go to PHONE FUNCTION Keys Line Key Forward Two use cases can be considered for this function If a key is configured as Forward key When you press this key during an incoming call you will be able to divert this call directly Depending on your configuration you will be prompted to enter target number or stored value will be used This functio...

Page 41: ... a toggle key to enable disable this service Please check DND chapter in the Incoming calls section of Basic Call Functions chapter for more information about this function To assign DND to a key via the web interface Go to PHONE FUNCTION Keys Line Key Call Return Call Return function dials out the last number from which you received a call If there is already an active call when pressing Call Ret...

Page 42: ...oice Mail via the web interface Go to PHONE FUNCTION Keys Line Key Prefix When you press a key in which prefix function has been set up the phone will automatically dial the prefix and you will only have to dial the rest of your cor respondent number to call him out Prefix can only be assigned to the line keys To assign the key as Prefix via the web interface Go to PHONE FUNCTION Keys Line Key Red...

Page 43: ...et your WAN port to static IP client mode During a call I cannot hear any voice Make sure your handset is tightly connected with the phone Check whether you have muted the conversation or not Consult the outbound server details with your service provider I have problems sending DTMF digits during calls Check which kind of DTMF you are using and whether it is compatible with the server Consult the ...

Page 44: ... mode by pressing the HOLD DND button How to update the firmware Enter the webpage of your phone go to System Upgrade 1 Select the file to update and then click the upgrade button Note Make sure the firmware you choose is provided by your service provider or the device may crash after the update How to auto provision Consult auto provision server address with your service provider ...

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Page 46: ... Inc could void the user s authority to operate this product For instructions on how to obtain service refer to the warranty included in this guide or call customer service at 1 800 511 3180 Or refer inquires to Telefield NA Inc Manager Consumer Relations 4915 SW Griffith Dr 205 Beaverton Or 97005 Attach your sales receipt to the boOKlet for future reference or jot DOWN the date this product was p...

Page 47: ... Care Team you will be issued an RMA Return Merchandise Authorization number and be given instructions on how to submit your proof of purchase paperwork and where to send your defective merchandise You will be responsible for shipping the defective unit back to our warranty fulfillment center at your own expense You are responsible for damage or loss during shipment so insuring the product during ...

Page 48: ... IS THE EXCLUSIVE REMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED W...

Page 49: ...oducts to the Oregon address listed in this manual or on the carton This will only add delays in service for your product Telefield NA Inc 4915 SW Griffith Dr 205 Beaverton Or 97005 RCA is a trademark of RCA Trademark Management S A Used under license 2012 All rights reserved ...