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Warranty
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship
For how long after your purchase:
• Two years, from date of purchase
What we will do:
• Provide you with a replacement unit. The exchange unit is under warranty for the
remainder of
the original product’s warranty period.
How you get service:
• Locate your proof of purchase in the form of a bill of sale or receipted invoice which is
evidence
that the product is within the warranty period. Proof of warranty eligibility is required and
must be presented to obtain warranty service.
• Contact RCA Customer Care at (800) 511-3180. Our representatives will help you
troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA
telephone from it’s power source, you must call from another telephone. If the issue cannot
be resolved by our Customer Care Team, you will be issued an RMA (Return Merchandise
Authorization) number and be given instructions on how to submit your proof-of-purchase
paperwork and where to send your defective merchandise.
• You will be responsible for shipping the defective unit back to our warranty fulfillment
center at your own expense. You are responsible for damage or loss during shipment so
insuring the product during return shipping is highly recommended.
• We will ship a replacement to you freight pre-paid.
What your warranty does not cover:
• Customer instruction. (Your Instruction BoOK provides information regarding operating
instructions and user controls. Additionally, our Customer Care Center is staffed 24x7 with
product experts that can assist you with any questions that may arise during setup and use
of your RCA telephone.
• Installation and setup service adjustments
• Batteries, if applicable
• Damage from misuse or neglect
• Products that have been modified of serviced outside the USA
• Products purchased from non-authorized retailers, dealers or resellers
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